Lead Engineer (Automation Tester)

Research and Development
200000M2 Requisition #

Summary of the Position

You’ll be a key engineer in the team, responsible for testing next-generation Genesys Management Framework with the understanding of cloud and microservices architecture, with a focus on the delivery of fast-performing, reliable and scalable solutions for unified configuration of Genesys applications. The framework is a core of Genesys suite that scales from the simple deployment of few servers providing screen pop for a call center agent to a multi-tenant/SaaS environment, capable of handling tens of thousands of agents and interactions. Your responsibilities will include architecture review, design review, test plan creation, load, and performance testing of components that are part of the Framework. This is a senior position that assumes responsibilities for making decisions and delivering results on time and with quality integrate your results with the work of others and resolve technical issues without constant direct supervision.
•    Should be a graduate in ECE or CSE or IT
•    Should have an experience of 6-8 years in the software industry
•    Should be willing to master new technologies quickly
Currently, we are looking for a talented Tester who would have the following knowledge and skills:
Required skill:
•    A degree in Computer Science / Engineering with top-notch academic records OR relevant experience within the industry
•    Good communication skills, both verbal and written
•    Good understanding of Computer Networks & Telecommunication
•    Good understanding of Cloud Architecture and testing.
•    Good understanding of Microservices Architecture and testing.
•    Good understanding of RDBMS (Oracle, MSSQL, PostgreSQL, IBM DB2)
•    Testing knowledge including test planning, test scenario creation, load & performance testing, reporting of issues
•    Experience in any Test Management / Defect Tracking System
•    Strong team player who enjoys collaborating with others while, also, able to complete his own tasks without direct supervision
•    Quick learner with excellent problem-solving skills
•    Good understanding of cross-platform programming.
•    Scripting: NodeJS, Python, UNIX shell scripting.
•    Automation framework: Zest, etc.
•    Tools: Jenkins, Docker, helm, terraform.
•    Version Control System: GIT.
•    Cloud platform: Azure/AWS

Preferred skills:
•    Scripting: Node JS, Python, UNIX shell scripting.
•    Tools: Kubernetes, Helm Charts, Vagrant, Chef.
•    Version Control System: GIT.
•    Cloud platform: Azure/AWS
•    Familiarity with security concepts, TLS, FIPS, etc.
•    Familiarity OS Red Hat Linux, Ubuntu, Windows Server.
•    Experience in the area of application and network management (LDAP, SNMP, etc.)
•    Familiarity with JSON, YAML, and XML data processing.

Main Responsibilities:
•    Review architecture and provide detailed design specifications for new features of Framework components, estimate effort to build.
•    Test software according to the approved design, on time and with quality.
•    Create test cases for requirements including test steps and expected results, Execution of test scenarios, and evaluate the results, go through diagnostic outputs/logs to understand the issues.
•    Provide test drops on a regular basis; ensure continuous integration of new code being tested; maintain stable software through nightly build and functional tests practice.
•    Use a test management/defect tracking system for reporting of test results, Involve in review/status meetings.
•    Automate test cases using automation tools/techniques.
•    Learn Genesys software and become a mentor for junior team members, help to coordinate work within the team.

About Us:

Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales, and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a ServiceSM so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys CloudTM, an all-in-one solution and the world’s leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. Visit www.genesys.com

Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.


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