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Position:  Manager, Software Development

Location: Chennai, India

Product: SpeechMiner

About us: Genesys is the world’s leading provider of customer service and contact software — with more than 10,000+ customers in 120 countries. Drawing on its more than 20 years of customer service innovation and experience, Genesys is uniquely positioned to help companies bring their people, insights and customer channels together to effectively drive today’s customer conversation. Genesys software directs more than 100 million interactions every day, maximizing the value of customer engagement and differentiating the experience by driving personalization and multi-channel customer service – and extending customer service across the enterprise to optimize processes and the performance of customer-facing employees.

We are looking for a talented individual with strong in managing tasks and people to deliver a quality software.   As a Software Development Manager, you will work in a highly collaborative environment of architects and developers to create world class products in new and existing Genesys product suites.

You will be part of a global development team that designs and develops features and modules for our high performance, data intensive, scalable enterprise-class solution.

The role requires at least 50% of hands on work in designing and delivering features.


Manage a team that develop state of the art microservices which is developed by using C# and/or JAVA.

Code reviews (C# and/or JAVA)

The team works in a full DevOps model and the position includes Support customers and operations – including managing 7 X 24 support for the solution.

Plan iterations with Product Management, and manage the team to deliver on-time with quality

Provide technical guidance to architecture and design

Guiding QA team in developing test plans/cases, and with automated functional testing, to ensure outstanding solution quality

Point of contact to communicate with other teams including QA, Operations, Customer Care, Product Management, Project Management, Professional Services.


10+ years software development experience in JAVA/C# or equivalent

Excellent knowledge of Object-Oriented Concepts and design

Knowledge in full-stack development.

Strong working knowledge of the following: 

o DOM, HTML5, CSS3 and JavaScript (ES5+).

o Modern JavaScript frameworks/libraries, such as Backbone, Angular, React, Redux, Flux, Ember, jQuery, Bootstrap.

Experiencing working as a Scrum Master.

Experience with TDD (test-driven development)

Experience with delivering a product with a DEVOPS mentality

Extensive experience with best practices in software development (Code reviews, test automation/unit testing, version control)

Excellent problem solving, critical thinking and communication skills

Highly organized and self-motivated.

Ability to work well alone as part of a distributed multicultural team

Fluency in English and excellent communication and writing skills. 


Experience with C# or JAVA.

Experience in managing/leading software development teams.

Good working experience with noSQL or Elastic Search.

Experience in debugging techniques (to troubleshoot memory, cpu and other network related issues).

Experience with AWS Technologies (ex: ECS, Cloud Formation, KMS, S3, etc.,), microservices and Docker is added advantage.

Knowledge of REST web services 

Experience in applying design patterns with C#/JAVA application development.

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