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Research and Development
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2100014H Requisition #

Job Summary:

Genesys Cloud is a cloud-based technology platform designed from scratch in the AWS cloud infrastructure. We are growing at a rapid pace and we are looking for talented engineers who are willing to learn and grow with us. The Senior Software Engineer will work on designing and implementing features, maintenance, and production support for PureCloud Content Management team’s microservices, adding greater value to the overall business. You will work in a fast-paced environment where continuous change, innovation and experimentation are a given. You will work with established and cutting-edge technologies such as Elasticsearch, Kafka, and a multitude of Amazon Web Services.

Key Responsibilities:
•    Design and implement production quality software in a cloud-based micro service architecture.
•    Troubleshoot and provide timely resolutions to production support issues.
•    Review code and provide feedback relative to best practices and improving performance.
•    Have quality assurance in mind and implement software with a high level of test coverage.
•    Take ownership of features from beginning to end: from design documents and reviews, to
•    acceptance testing and deployment.
•    Recommend new technologies as components of a solution when appropriate.
•    Participate in rotating on-call support schedule.
•    Understand & comply with PCI, GDPR, and HIPAA.
•    Adhere to Genesys Code of Business Conduct and Ethics.

Minimum Requirements:
•    5+ years of experience in software engineering.
•    Expert in software engineering with a focus on server-side development using Java.
•    Experience with the full application lifecycle from development through deployment and support.
•    Working experience with REST API back-end services.
•    Demonstrable understanding of scalability and availability in distributed systems.
•    Familiarity with NoSQL solutions.
•    Bachelor’s degree in Computer Science or related work experience.
•    Effective written and verbal communicator.
 
Desirable Skills:
•    Java development ecosystem, including Maven and frameworks such as Spring Boot.
•    Familiarity with AWS offerings (S3, DynamoDB, SQS, EC2).
•    Experience with Elasticsearch, Kafka, Apache Hadoop is a plus.
•    Git, Jenkins
•    Experience working with remote engineering teams

 

Covid-19
Safety for our employees and our communities is a key priority for Genesys. We continue to experience rapid growth during the Covid-19 pandemic and are conducting remote hiring and onboarding processes. All hiring and onboarding processes are being conducted remotely at this time. We utilize Zoom video meetings and phone calls during the interview process. We will be working remotely through at least September 30, 2021, in most locations, and we are re-evaluating the opening date of all the Genesys offices on an ongoing basis. 

About us: Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a ServiceSM so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys CloudTM, an all-in-one solution and the world’s leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. Visit www.genesys.com

Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.

#LI-103808833_VN1

Covid-19

Safety for our employees and our communities is a key priority for Genesys. We continue to experience rapid growth during the Covid-19 pandemic and are conducting remote hiring and onboarding processes. All hiring and onboarding processes are being conducted remotely at this time. We utilize Zoom video meetings and phone calls during the interview process. We will be working remotely through at least December 31, 2021, in most locations, and we are re-evaluating the opening date of all the Genesys offices on an ongoing basis. 


About Genesys:

Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.


Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

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