Lead Engineer (Manual testing & Cloud)

Research and Development
210000C3 Requisition #


We are looking for a results-driven Software Tester to be responsible for designing and running tests on Genesys software. The Software Tester will conduct tests, analyze the results, and report observations.

We are looking for a QA Tester to assess software quality through manual and automated testing.  If you are also competent in executing test cases and are passionate about quality, we’d like to meet you.


Key Responsibilities:

  • Reviewing software requirements and preparing test scenarios.
  • Execute all levels of testing (System, Integration, Regression, Load and Performance testing).
  • Detect, raise and track software defects and inconsistencies.
  • Preparing reports on all aspects related to the software testing carried out and reporting to the development team.
  • Collaborate closely with other team members and departments.
  • Design and develop automation scripts when needed.
  • Provide support and documentation.
  • Participate in internal calls related to support issues.
  • Develop and Maintaining CI/CD pipelines


Qualification/Skills Desired:

  • BE or BS in Computer Science or Engineering, or related technical fields
  • 6+ years in Software Quality Assurance role.
  • Operating systems: Windows and Linux (CentOS preferred)
  • TCP/IP, Networking, Wireshark, Perfmon
  • Knowledge and relevant experience in VOIP including SIP, SDP and RTP
  • Ability to interpret and trace through SIP call flows
    • Knowledge of SIP system components (media gateways, proxies, etc.)
    • Knowledge and relevant experience in Docker, Kubernetes, Helm Charts.
    • Knowledge of Zabbix, Grafana, Kibana, Prometheus
  • Experience in Cloud platforms such as AWS, AZURE
  • Experience in load and performance testing.
  • Experience in automation and scripting languages such as shell/Perl/Python
  • Knowledge of CI/CD pipeline
  • Strong analytical and troubleshooting skills with attention to detail.
  • Good communication skills (written and oral).



Safety for our employees and our communities is a key priority for Genesys. We continue to experience rapid growth during the Covid-19 pandemic and are conducting remote hiring and onboarding processes. All hiring and onboarding processes are being conducted remotely at this time. We utilize Zoom video meetings and phone calls during the interview process. We will be working remotely through at least June 30, 2021, in most locations, and we are re-evaluating the opening date of all the Genesys offices on an ongoing basis.


About us: Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a ServiceSM so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys CloudTM, an all-in-one solution and the world’s leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. Visit www.genesys.com

Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.


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