Research and Development
210000U9 Requisition #

Are you someone who likes to solve complicated problems using cutting edge technology? If so, this job might be for you.


What this role is:

You will design, develop, and test features to enhance the Genesys Microsoft Dynamics integrations. Additionally, you will be responsible for building and maintaining our integration ecosystem. You will have the opportunity to build deep integrations with other telephony providers, customer relationship management software, and the AWS ecosystem.


What this role isn’t:

As a Lead Software Engineer, you will be responsible for day-to-day development and maintenance of your team’s features. This role isn’t building html templates or simple single page sites. You will be creating complex features from design to the actual deployment of your work.


What you’ll bring to the table:

To be successful, you need to have a strong understanding of modern web user interface frameworks and REST API solutions. We need people who are strong problem solvers that want to make significant contributions to our team and product. You need to be curious and keep abreast of new tools and technology. Being resourceful and detail-oriented is also a key to success on our team.


Some details about what you will do:

· Standup with the team for open communication, idea sharing, supporting other team members, answering questions.

· Participate in code reviews as a way to learn and grow as well as to help your team members learn by providing helpful feedback.

· Develop integrations with Microsoft Dynamics.

· Unit, integration, and manually test code that you've developed.

· Look for areas of improvement, with the code, architecture, and infrastructure.

· Answer questions for other team members.

· Openly communicate progress and concerns.



Minimum Requirements:

· You’ll need 5+ years of relative JavaScript experience. The more experience you have with Ember, Angular, Node, or React the better.

· You also need to understand REST APIs.

· You will be part of the team from day 1 so you need to contribute to the group.

· The problems we are trying to solve aren’t easy. You need to be willing to step in and help find solutions to the complex challenges.

· We don’t just lock ourselves in the office all day. Having strong communication skills is a must for our team.



Medical, Dental, and Vision Insurance

Telehealth coverage

Flexible work schedules and work from home opportunities

Development and career growth opportunities

Open Time Off

401(k) matching program

Adoption Assistance 

Infertility treatments


See more Genesys benefits information at https://mygenesysbenefits.com/ 





Safety for our employees and our communities is a key priority for Genesys. We continue to experience rapid growth during the Covid-19 pandemic and are conducting remote hiring and onboarding processes. All hiring and onboarding processes are being conducted remotely at this time.

Genesys encourages everyone who can get vaccinated to get vaccinated; it’s the most empathetic thing we can do for our own health and the health of those around us. At this time, Genesys does not require new hires be fully vaccinated. However, where legally permissible, Genesys will only welcome vaccinated employees back to Genesys Offices as these reopen. Those who are not vaccinated at that time may continue to work remotely if the nature of their job allows it. Customer-facing employees will need to follow customer guidelines.

As our Covid-19 task force and internal teams plan to reopen our global offices, the policies and procedures will continue to be updated.

About Genesys:

Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com

Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

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