Machine Learning Engineer

Research and Development
190000XM Requisition #

Would you like to join an innovative team of engineers who use machine learning to help world leading brands to provide the best customer experience? Would you like to work with a diverse cross-functional team and help build Genesys AI products to solve real business problems? Are you excited about building and deploying predictive models at scale and using cutting edge tools and algorithms?


At Genesys, we want to build products that use machine learning to solve real problems and create business value for our customers. As a member of the team, you will apply your knowledge of machine learning and engineering to build products and services that apply machine learning at scale.


You will be joining a collaborative team of like-minded machine learning engineers, data engineers and infrastructure engineers with a strong machine learning background. We are a process-light and product-focused group that works on a variety of data science and machine learning problems.

Key Responsibilities:

  • Help build high-throughput, elastically-scalable systems that include AI features.
  • Build and maintain production systems in cloud – we own what we build.
  • Actively participate in all stages of design and delivery of machine learning products.
  • Assist in delivering new algorithms that optimize customer experience.
  • Work closely with a cross-functional engineering team to deliver quality software.

Minimum Qualifications:

  • Degree in Computer Science, Engineering, Statistics, Maths, Physics, or related disciplines.
  • You are a strong programmer and know how to write quality code in Python, Scala or Java.
  • 3+ years of experience in software engineering/machine learning with focus on backend.
  • You are curious, self-driven, and ask the right questions.

Required skills:

  • Excellent knowledge Java/Scala and/or Python.
  • Practical knowledge of at least one of the common machine learning frameworks (sklearn, TensorFlow, Spark ML).
  • Experience with cloud technologies, preferably AWS stack.
  • Experience with distributed systems and design patterns.
  • Ability to learn quickly and master new technologies in an agile environment.
  • Ability to apply critical thinking and drive for quality in software development.
  • Ability to work in a distributed, multi-cultural environment.

About Genesys

Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a ServiceSM so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys CloudTM, an all-in-one solution and the world’s leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. Visit 


Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.#LI-DK1

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