200000MR Requisition #

Job Summary:

The Cloud Network Operations team at Genesys is responsible for designing, deploying and operating a global voice and data network infrastructure that serves Genesys Engage / Connect Cloud. The role of the Senior Network Engineer Manager is to help the team achieve this objective by bringing subject matter knowledge and experience in operating and managing network routers, switches, firewalls, SBC and related components to ensure the highest levels of availability and security to the Genesys Engage / Connect Cloud platforms and services.


The Senior Network Engineering Manager primary focus will be to manage a team that onboards customers in the cloud and architect mission critical network and telecom interconnect design that is consistent with Genesys’ Engage and Connect Cloud edge architecture, customer’s business requirements, industry best practices, and regulatory requirements. Additional this person will be managing a small team as well as performing these Engineering responsibilities.  The person in this role has the ability to demonstrate breadth of knowledge across multiple areas of information technology and apply it across multiple customer facing, business critical environments along with a manager role. The candidate will be a key team member on strategic technology projects or issues and will be interacting with Customers, Professional Services, Account teams, and Solution Architects.


Job Function:

  • Lead, manage and motivate a team of network engineers tasked with providing highly resilient and redundant connectivity solutions to Genesys' growing customer base.
  • Be comfortable communicating with internal and external management and executive leadership about critical project tasks and timeline requirements
  • Work with customers and their network engineering teams to design and implement B2B network infrastructure connecting our customers to Genesys' various platforms using a variety of WAN and LAN technologies
  • Communicate with Technical Account Managers, Telecom provisioning Teams, Vendors, and Network Engineering teams to streamline workflow of the various stakeholders
  • Manage the installation and turn-up of connectivity; ensure contractual acceptance is met in accordance with vendor MSA including receipt and review of circuit design records and circuit testing results
  • Ensuring circuits are designed to standard (resiliency/redundancy, latency, etc.)
  • Working with various data center providers, vendors, internal teams, and customers to troubleshoot connectivity to Genesys' services.
  • Architect, design and provide High level Architecture for new connectivity solutions being introduced.
  • Conduct regularly scheduled audits of all connectivity to ensure accurate inventory and required resiliency.
  • Be highly organized, able to manage several concurrent projects at all times
  • Be skilled at written documentation and network diagram creation
  • Be flexible, creative and communicative in helping to create new processes in an ever-evolving environment and work-flow
  • Enjoy working within a close-knit team, keeping a positive attitude and be solution-minded
  • Demonstrate success working in large scale data center or service provider network environment (ISP or Data Center provider experience a plus)
  • Strong knowledge of TCP/IP and OSI Model fundamentals
  • Good understanding of basic Linux (grep, ifconfig, sed, tcpdump, ethtool) and shell scripts


Qualifications & Skill Requirements:

  • This is a customer facing role that requires strong interpersonal skills and the ability to communicate complex network concepts to non-technical internal and external work-groups
  • Deep and substantial configuration experience with routing and switching devices - Cisco
  • Hardware: Cisco ISR’s, ASR’s, Nexus 5K, 6K & 9K Series, ASA, WAN Optimization.
  • In-depth understanding of MPLS (Layer3 Layer2 VPNs).
  • Comprehensive hands on experience deploying and troubleshooting BGP, VLANs, STP
  • Protocols: SNMP, QoS, IPSEC, First Hop Redundancy protocols: HSRP / VRRP, route manipulation, IPv4 addressing
  • Understand Application/Network Load Balancing technologies(Preferably F5 LTMs)
  • Understand the usage of patch panels, fiber optic connectors, optic types and form factors
  • Experience in data center and enterprise networks and excellent knowledge and understanding of OSI Layer 1-4.
  • Excellent computer skills necessary in Visio, PowerPoint Presentation, and Microsoft Office
  • Excellent time management and organizational skills.
  • Detail-oriented, well-organized self-starter
  • Excellent analytical skills and the ability to apply them towards the investigation of existing installations.
  • CCNP or CCIE certification a big plus
  • Experience managing a small group of Engineers.


Nice to Have:

  • Experience with VoIP (SIP & RTP) solutions a big plus
  • Experience providing network services in a virtualized server environment
  • Experience with multitenant networks, VRFs, context firewalls
  • Zone based PCI compliant data center design and implementation
  • Data center and enterprise security design and troubleshooting
  • Automation (a huge plus): Python, Ansible and/or Puppet



Check out our benefits and open time off policy at http://mygenesysbenfits.com  

Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.  #LI-AR2

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