Marketing & Business Development
210000K9 Requisition #

Online Community Specialist - job description


Job Title: Online Community Specialist

Department & Team: Customer Success Digital Transformation

Location: Anywhere, USA

Job Reports to: Manager, Online Communities

Job Summary

Genesys’ online community team is looking for an Online Community Specialist to engage with our community’s users and foster their continued participation in the community, digital events, and our YouTube Channel. This is a great opportunity if you are an innovative social media contributor, an experienced customer support or success representative, or a detail-oriented content manager and looking to exercise your skills and advance your interests.

The relationships and content that you build and oversee in your role will feed the strategic direction of the community as it grows to encompass evolving topics, fresh engagement methods, and new user groups. Preference will be given to candidates with creative and social backgrounds: video production, graphic design, or digital event planning.

Daily activities will vary and may include planning/executing community events, creating new ways to engage with our members to share noteworthy updates, reviewing activity reports, assisting with video or graphics production, explaining community principles and practices to colleagues, and thinking creatively about new community features and engagement methods (like content, badges, web pages, and contests).


  • Writing engaging emails, discussion replies, or community announcements
  • Working with teams to moderate content
  • Mentoring community sponsors with community growth/participation training
  • Reviewing community activity and creating engagement reports
  • Recognizing the communities’ various power users
  • Thinking creatively about new community content/features (like badges, contests, etc.)
  • Engage with community users and collegues to encourage and promote excellent content
  • Contribute to the community’s strategy and vision
  • Assist in community member management and recruitment
  • Assist in reporting on community health and activity metrics
  • Assist in designing panels for contests and announcements
  • Other communication and content development

Experience and skills

  • 1 - 3 years’ experience in some form of communication, editorial, marketing, video, or education capacity, preferably related to software/technology
  • Experience managing and growing Social Media accounts or Website traffic
  • Exceptional communication skills
  • Creative, friendly, and fun team player
  • Video production experience a plus
  • Understand good Web user experience
  • Love helping people and solving problems
  • Propensity to self-motivate and get stuff done
  • Excellent organizational skills and extremely resourceful
  • Previous online community moderator or management experience a plus
  • Graphic Design experience a plus
  • Reporting (SalesForce, Google Analytics, Excel, etc.) experience a plus
  • Experience working across functional groups and departments to achieve common goals
  • Quick to learn new tech
  • Experience working in agile, iterative environments
  • Experience giving presentations


US only



Medical, Dental, and Vision Insurance

Telehealth coverage

Flexible work schedules and work from home opportunities

Development and career growth opportunities

Open Time Off

401(k) matching program

Adoption Assistance 

Infertility treatments


See more Genesys benefits information at https://mygenesysbenefits.com/ 




Safety for our employees and our communities is a key priority for Genesys. We continue to experience rapid growth during the Covid-19 pandemic and are conducting remote hiring and onboarding processes. All hiring and onboarding processes are being conducted remotely at this time. We utilize Zoom video meetings and phone calls during the interview process. We will be working remotely through at least June 30, 2021, in most locations, and we are re-evaluating the opening date of all the Genesys offices on an ongoing basis. 


About Genesys:

Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Service℠ so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud™, an all-in-one solution and the world's leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. Visit www.genesys.com.


Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

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