Operations Analyst

Are you interested in working for a 5000+ global software company, to deliver great business outcomes, doing a challenging and interesting work? This is the role for you.

What this role is:

The Order Processing manage and process all orders for software, hardware, cloud and services. 

In this role you will be part of the Order Management department. This is a key team responsible for liaising with all other relevant departments within the organization, to provide great customer service both internal and external.

What this role isn’t:

This is not an execution activity in a relax environment. You will be involved in a dynamic role where prioritize your work load is important to achieve maximum efficiency.

What you’ll bring to the table:

You will need to be able to build relationships using your good communication and organization skills.

We are looking for someone with ability to manage/multi-task multiple actions with strong attention to details.

You can contribute as a strong team player, able to work also independently.

Your excellent written and verbal communication skills, with your willingness to learn, are keys to success.

Some details about what you will do:

·       Order processing and invoicing using Salesforce.com and Netsuite.

.       Managing shipping orders 

·       Bill transactions on a timely basis and within month/quarter/year end deadlines.

·       Work with collections team to resolve any invoice queries, including processing credit memos.

·       Work with revenue team to support correct revenue allocation through OM upfront processes.

·       Order paperwork review to ensure adequacy for processing and invoicing.

·       Dealing with order & billing related queries from other departments within the organisation.

·       Updating of Excel spreadsheets for order tracking and reporting.

Minimum Requirements

·       GCSE standard or equivalent with at least a grade C in Maths & English.

·       Experience in Microsoft Office (Outlook, Word, Excel).

·       Experience in order entry/processing, export logistics and compliance regulation

.       Excellent English

·       Knowledge of Salesforce.com and Netsuite

About Us:

Genesys^® powers more than 25 billion of the world’s best customer experiences each year. We put the customer at the center of everything we do and passionately believe that great customer engagement drives great business outcomes. More than 10,000 companies in more than 100 countries trust the industry’s #1 customer experience platform to orchestrate omnichannel customer journeys that eliminate silos and build lasting relationships. With a strong track record of innovation and a never-ending desire to be first, Genesys is the only company recognized by top industry analysts as a leader in both cloud and on-premise customer engagement solutions. Connect with Genesys via www.genesys.com, Twitter, Facebook, YouTube, LinkedIn, and the Genesys blog.

Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.