Pr. Network Consultant (Voice Networking)

📁
IT
📅
21000031 Requisition #

Summary:

Principal Network Consultant is responsible for providing technical expertise for Genesys solution implementations, customer discovery sessions, solution architecture & approach, technical documentation and knowledge transfer to the customer and to other Genesys project members. The Principal Network consultant also leads offer creation and portfolio development, interlocking with leadership in Professional Services, and across the organization, to deliver innovative solutions that contribute to success of Genesys and our Customers and Partners. As a senior member of the team, the Principal Network Consultant is responsible for supporting, coaching and mentoring more junior team members.
 

Key Responsibilities:

  • Consults and assists Customers and Partners on their communications infrastructure.
  • Supports Customers and Partners to plan, design and implement network solutions that support successful delivery of VoIP, in support of Genesys platform implementations.
  • Provides Support and Consulting to Customers and Partners around Network Capacity Planning.
  • Provides Support and Consulting to Customers and Partners around WebRTC endpoint deployment and optimization.
  • Delivers VoIP Health Assessments, and other such network-related consulting engagements.
  • Develops strategies and determines direction for network systems solutions using current and emerging technologies relative to network infrastructure.
  • Supports/troubleshoots network issues and coordinates with Customers and Partners for such items as routers, firewalls, switches, PBXs and other network devices.
  • Leads the development of the Networking practice in Genesys Professional Services
  • Develops innovative and effective portfolio solutions and engagements, working with Professional Services and cross-functional leaders to identify gaps, gather input and validate solution value
  • Manages supplier relationships
  • Provides training and assists with proposal writing.
  • Provide coaching and mentoring of Network Practice Consultants.
  • Audits network hardware and software to ensure compliance with established standards, policies, procedures, and configuration guidelines.
  • Supports Customers and Partners to maintain network security of all network devices.
     

Minimum Requirements:

  • Bachelor’s degree in Engineering, Computer Science, or related field.
  • Minimum 13 years technical, hands on experience.
  • In depth understanding of network security, firewalls, intrusion detection systems.
  • Prior experience with configuring Cisco routers, switches, and firewalls.
  • Prior experience designing and executing system readiness and performance tests.
  • Prior experience with contact center, VoIP networks and communications infrastructures highly desirable.
  • Working knowledge of Windows server administration.
  • Working knowledge of DNS and DHCP.
  • Familiar with TDM to IP gateways (Cisco, Audiocodes, Paraxip, etc.)
  • Familiar with Network Load Balancing platforms (NLB, F5)
  • Cisco Certifications, CCNP and CCIE or similar certification, highly desirable.
  • Has a full understanding of industry practices and/or company policies and procedures.
  • Able to work on problems of diverse scope where analysis of data or situations requires evaluation of identifiable factors
  • Demonstrates good judgment in selecting methods and techniques for obtaining solutions for difficult assignments and of diverse scope.
  • Strong Customer-facing and communications skills and focus.
  • Confidence to work with senior leadership and the field, to explore and develop new solutions and services engagements for Genesys Customers and Partners.
  • Ability to do Knowledge transfer with both internal staff and customers.
  • Excellent written and verbal skills in English and organizational skills.
  • Travel may be required in the future, may include international travel subject to pandemic situation.   

 

Covid-19

Safety for our employees and our communities is a key priority for Genesys. We continue to experience rapid growth during the Covid-19 pandemic and are conducting remote hiring and onboarding processes. All hiring and onboarding processes are being conducted remotely at this time. We utilize Zoom video meetings and phone calls during the interview process. We will be working remotely through at least June 30, 2021 in most locations and we are re-evaluating the opening date of all the Genesys offices on an ongoing basis.

 

About Us:

Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Service℠ so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud™, an all-in-one solution and the world's leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. Visit www.genesys.com.

Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

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