Pr. Product Manager - Genesys CRM Adapters

📁
Marketing & Business Development
📅
200000M5 Requisition #

Job Summary:

We are currently looking for Principal Product Manager based in Chennai India to manage portfolio of CRM adapters to improve the experience of customers interacting with businesses.  The successful applicant will be joining a world class product team that owns the vision, definition and day-to-day management of innovative products used by millions across the world every day. 
 
What You’ll Do 

  • Own the product relationship with Sales, Customers and Partners 
  • Work with account teams (direct or partner) to drive the product strategy with the right capabilities. 
  • Help customers understand the long-term vision and strategy for Genesys relative to their own business goals 
  • Actively listen and query customers, analysts and account teams on market observations then distill and drive salient requirements 
  • Direct the resolution of complex customer issues 
  • Manage customer requests for new or enhanced feature functionality 
  • Collaborate internally with Sales Training, Marketing and Engineering 
  • Help sales training and marketing develop content that reflects the alignment of the product vision, benefits and customer needs 
  • Demonstrate product features and values of the product to customers 
  • Ensure that business goals are aligned with technology objectives and deliver on defined market needs 
  • Define the product vision with attainable and significant short and long term goals 
  • Continue our recognized leadership in delivering innovative business solutions 
  • Maintain roadmaps that are regularly aligned with corporate goals 

About You 

  • Bachelor’s degree and equivalent related experience. MBA preferred. 
  • Understanding of the Agile Development Processes and Enterprise Processes. 
  • At least 12 years prior experience as a Product Owner or Product Manager (preferably in an agile environment). 
  • Knowledge of contact center technology with experience of integration with CRMs system like SAP, Oracle, SFDC, Dynamics or ServiceNow. 
  • Experience defining pricing/packaging models, building sales tools, product marketing collateral and strategic communication of product capabilities to customers, partners, upper management and analysts. 
  • Experience with a structured product development methodology. Agile/SCRUM experience is a plus 
  • Good communicator and eager learner. 
  • Ability to provide T-Shirt sizing (S,M,L) estimation of software development work. 
  • Ability to understand technology trends and their impact to product road-map. 
  • Strong written and verbal communications skills.  

About Us: 

Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a ServiceSM so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys CloudTM, an all-in-one solution and the world’s leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. Visit www.genesys.com

Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.

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