Pr. Software Architect

📁
Research and Development
📅
200000SK Requisition #

Summary:

As a Principal Software you will be part of an internal global team that is responsible for defining, architecting, installing, configuring, monitoring and maintaining a resilient global voice network. Need to have the ability to work both independently and with the team across multiple regions. Will need to engage with other service teams both internally and externally to support the company's business strategy.ng a resilient global voice network. Need to have the ability to work both independently and with the team across multiple regions. Will need to engage with other service teams both internally and externally to support the company's business strategy.

Job responsibilities (including but not limited to):

  • Define the architecture, Design, Implement and support a multi-region fault tolerant voice network which includes Session Border Controllers, Media Gateways and other SIP based products.

  • Expert in the Area of Telecom, architecture, deployment, configuration, management, equipment, Monitoring, maintaining and documenting all of our VoIP/TDM related platforms.

  • Work with TSPs/Carriers and Telecom Vendors.

  • Documentation of architecture, design, process, and other system related documentation.

  • Monitoring traffic usage for customers and identifying potential problems.

  • Participation and scheduling of L2 On-Call shift coverage.

  • Will need to provide support on occasional after-hours activities. 

Minimum Requirements:

  • 12 years overall VoIP systems experience

  • Experience with Public Cloud platforms(Azure/AWS etc) is required.

  • Extensive Knowledge of SIP, RTP/SRTP and ISDN.

  • In-depth understanding and experience with Session Border Controllers, Media Gateways, ACDs, PBXs

  • Experience with network monitoring tools such as Grafana, Prometheus, Zabbix etc.

  • Knowledge of IP Networking, TCP/IP, UDP, TCP, NAT, VLAN, QoS etc.

  • Strong knowledge of Wireshark or other IP protocol analyzers.

  • Experience with Ribbon SBCs/PSX would be a plus.

  • Experience with Unix/Linux shell scripting, Ansible is plus.

  • Good organizational skills, ability to take a leadership role for complicated issues and ability to prioritize based on immediate needs.

  • Strong interpersonal and communication skills

  • Solid Documentation Skills

About Us:

Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a ServiceSM so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys CloudTM, an all-in-one solution and the world’s leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. Visit www.genesys.com

 

Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.

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