Research and Development
210002BI Requisition #

Principal Program Manager, PMO

We are investing 1 billion dollars in R&D over the next 4 years and need the right individuals to turn that investment into innovation. Genesys is bringing that innovation to customers through multi-cloud deployments in AWS, Azure, and Google Cloud. ​

Connections matter, at certain times with greater urgency. Whenever the moment, our technology facilitates those connections creating experience as a service. Our team members own their critical services and words like scalability, resiliency, and automation are at the heart of every line of code we write. 


Principal Program Manager will participate in overall lifecycle of strategic programs at Genesys including kick-off, planning and execution. In this role the Principal Program Manager will work with cross functional teams to identify the objectives, goals and key success criteria and then track all key milestones and commitments to successful completion.  The Principal Program Manager ultimately is the glue between all groups and responsible for the overall success of the program.


We are seeking an expert with deep understanding of strategic planning, portfolio processes, process optimization, program management, and analytics and reporting. You will have the opportunity to manage a combination of strategic and operational initiatives.


What you’ll do:

You will be managing a portfolio of multiple simultaneous programs with various SaaS focus areas.  You will be responsible for all aspects of the program including reporting key metrics, helping to define any new processes, coordination with cross functional dependent teams and communication to management of the program status, key risks and mitigations.  You are expected to work in a dynamic environment with frequently changing priorities, where schedule and scope boundaries change, utilizing your creative problem-solving skills to find solutions in critical program situations.

  • Coordinate program milestones to deliver quality result to the Customer in a given timeline and execute them in the iterative cycles according to the order of priorities.
  • Prepare process documentation to increase transparency and awareness as needed to support the program.
  • Identify and remediate gaps during planned transitions to new procedures.
  • Work with internal and external teams to make sure dependencies are met and all impacted teams are informed.
  • Monitor existing metrics, identify areas of improvement, and suggest further steps to achieve required efficiency.
  • Provide support to adjacent teams to improve their efficiency.


  • 8+ years of experience in program or project management on a global, matrix organization
  • Knowledge of both technical and product lifecycle
  • Excellent verbal and written communication skills
  • Organizational and time management skills
  • Expert knowledge of productivity tools (Microsoft Project, Word, Excel, and PowerPoint) required
  • Must have good interpersonal skills, including the ability to interact effectively with co-workers within and across departments, time zones and cultures

Preferred Capabilities:

  • Knowledge of the Atlassian Productivity Suite (Jira, Confluence, Smartsheet) or other tracking tools.
  • Knowledge of the process improvement methodologies and frameworks.
  • Strong negotiation and leadership skills. #LI-SG1



Safety for our employees and our communities is a key priority for Genesys. We continue to experience rapid growth during the Covid-19 pandemic and are conducting remote hiring and onboarding processes. All hiring and onboarding processes are being conducted remotely at this time. We utilize Zoom video meetings and phone calls during the interview process. We will be working remotely through at least December 31, 2021, in most locations, and we are re-evaluating the opening date of all the Genesys offices on an ongoing basis. 

About Genesys:

Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.

Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

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