Professional Services
180000WV Requisition #
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This role is based in Australia.


Genesys Principle PS Consultants are responsible for the architecture, design, implementation and delivery of Genesys solutions; ensuring that both the business and technical requirements are met and ensuring that the proposed architecture is technically valid.


The role assumes candidates are Genesys Subject Matter Experts, and must be able to demonstrate core competency in the Genesys CIM Platform, as well at least one of the core solutions such as Voice, Routing, GVP, SIP and/or Workspace (Desktop or Web).


The Principle PS Consultant would assist with complex implementations – support the practice and field technical personnel with the development and implementation of complex solutions for our customers.


The Principle PS Consultant may also perform periodic site review visits to validate system design and implementation and stay current with customer requirements.


Relevant Skill Sets:

·         Genesys Framework

·         Genesys Routing (Orchestration Server/Composer an asset)

·         Genesys Voice Portal

·         Genesys SIP and Business Continuity

·         Genesys Workspace

·         Contact Centre telephony systems

·         IP Voice (SIP)

·         Java and/or .NET development an asset

·         CRM systems such as Siebel, SAP, Oracle RightNow, Microsoft CRM, or equivalent back-end integration experience an asset

·         Database (MS SQL and Oracle)

·         IP Networking

·         Security

·         System Architecture and Integration

·         Ability to mentor and develop more junior peers

·         Ability to provide knowledge transfer both internally and for customers


It is not expected that the candidate has skills in all areas, but can demonstrate experience in a number of the skills listed.


Education - Formal

Tertiary Qualification in Engineering (Electrical / Software / Computer) or Computer Science. Exceptions can be made if the candidate has 5+ more years of relevant industry experience.


Education - Industry

Candidates who have completed the “Genesys Certification” will be considered favourably.

Other certifications such as Cisco Networking or Database Skills also  considered favourably.




Genesys is an international company. The role is an ANZ (Australia / New Zealand) based role, interstate travel between capital cities can be frequent. From time to time, Genesys consultants support work internationally, particularly in the broader APAC region.



About Us:

Genesys® powers more than 25 billion of the world’s best customer experiences each year. We put the customer at the center of everything we do and passionately believe that great customer engagement drives great business outcomes. More than 10,000 companies in more than 100 countries trust the industry’s #1 customer experience platform to orchestrate omnichannel customer journeys that eliminate silos and build lasting relationships. With a strong track record of innovation and a never-ending desire to be first, Genesys is the only company recognized by top industry analysts as a leader in both cloud and on-premise customer engagement solutions. Connect with Genesys via www.genesys.comTwitterFacebookYouTubeLinkedIn, and the Genesys blog.


Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics. #LI-MP1


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