200001MY Requisition #

This is a 100% remote position.  Candidates can be located in The United States or Canada

Genesys is looking for an experienced Principal Salesforce Architect with strong experience in Salesforce CPQ, billing, and platform related technologies. This role is responsible for providing overall mentorship regarding architecture, strategies, and techniques for the CPQ and billing product solutions. Will be working closely with Business, System Integrators, and IT Go-To-Market team members to detail and ensure product solutions support business needs, follow strong architectural principles and serve as a technical & thought leader for CPQ and Billing solutions in Genesys. The candidate is expected to have solid experience in implementing new Salesforce CPQ and billing solutions and migrating from legacy CPQ solutions to Salesforce CPQ & billing. Candidate should have a strong understanding of CPQ and billing processes & operations as they apply to subscriptions, perpetual licensing, order orchestration, provisioning & activation, revenue recognition, invoice generation, taxation, payment processing & GL concepts. The candidate will be customer focused, highly collaborative and constantly seek input to ensure success. The candidate should be ready to get their hands dirty and jump in and troubleshoot/optimize CPQ configurations, write code/troubleshoot if necessary (Apex, Visualforce, Lightning Components, front end web technologies & data migration).


Key Responsibilities:

  • Solution design and implementation of Opportunity to Cash solutions using Salesforce CPQ and billing
  • Design application architecture solutions that span multiple Salesforce Clouds (Sales, Service, Marketing, Analytics, Social, Communities) that meet business requirements.
  • Individual contributor with comprehensive knowledge of the Salesforce platform, including technical and functional capabilities; ability to execute on highly complex or specialized projects.
  • Oversight of multiple system integrators & vendors involved with Salesforce configuration and development work.
  • Participate in the development of architectures, strategies, and policies around data governance, including master data management, metadata management, data quality and data profiling.
  • Document as-is and to-be architecture solutions. Present complex solutions options and benefits to key technical program stakeholders.
  • Conduct Solution Architecture reviews with project teams prior to design and development activities and ensure solution is scalable, is aligned with vendor roadmaps and meets customers business requirements.
  • Provide technical guidance and recommendations to Leads and developers on CPQ solutions and best practices.


Required Qualifications:

  • Bachelor's degree required in Computer Science, Software Engineering, Technology, or in a related field.
  • 10 + years of Experience in architecting and designing full stack solutions using Salesforce Platform.
  • 5 + years of Experience in architecting and designing CPQ and Billing solutions on Salesforce platform such as Salesforce CPQ, Apttus CPQ, Oracle CPQ.  Experience in Salesforce CPQ and Billing is preferred.
  • Experience in Salesforce implementation skills with good command on Apex programming, Controllers, Triggers, Configuration, Visual force, controllers, triggers, batch processes, lightning, SOQL, REST APIs and web services.
  • Extensive knowledge of product configuration, complex pricing rules & sequence, quote configurator plugins & Salesforce CPQ APIs.
  • Proficiency in various CPQ functionalities like perpetual and subscription-based licensing, seasonal licensing, amendments, extensions, co-terming, and renewals.
  • Experience with quote document generation and integration with DocuSign.
  • Strong understanding of environment management, release management, code versioning best practices, and deployment methodologies.
  • Excellent communication skills, comfortable with crafting emails as leading a white-board discussion with stakeholders or delivering a functional demo.

Preferred Qualifications:

  • Salesforce Certified Administrator and Advanced Administrator
  • Salesforce Certified Sales Cloud Consultant and Salesforce Certified Service Cloud Consultant       
  • Salesforce Platform Developer Certifications
  • Salesforce Certified Application and/or System Architect
  • Salesforce Certified CPQ Specialist





Safety for our employees and our communities is a key priority for Genesys. We continue to experience rapid growth during the Covid-19 pandemic and are conducting remote hiring and onboarding processes. All hiring and onboarding processes are being conducted remotely at this time. We utilize Zoom video meetings and phone calls during the interview process. We will be working remotely through at least December 31, 2021, in most locations, and we are re-evaluating the opening date of all the Genesys offices on an ongoing basis. 

About Genesys:

Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.

Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

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