Principal Software Development Engineer

📁
Research and Development
📅
210002UH Requisition #

Great customer experiences start with Genesys. We are building the next generation of customer engagement/support products for the global marketplace and looking for an experienced Principal Software Engineer to join us on this exciting and challenging journey.

 

You will be joining a collaborative global team of like-minded people who thrive on technical problem solving and relish design challenges. Working in an agile team environment, our teams are full-stack, with capabilities to deliver full features across Front-End, Back-End, Eventing and Storage layers. Genesys Software Engineers think through implementation details of scale, security, and usability.

 

You will be part of a team developing an advanced chat platform with multiple digital channels and AI/bot platform integrations. We work with large variety of modern technologies and passionate about extending our expertise in different software development areas. We code mainly in JavaScript/Node.js but experience with other programming languages is a definitive advantage.

 

Key responsibilities:

  • Design, development, and testing of features/functions delivered via platform components and/or services that are secure, reliable, highly scalable, and available
  • Ownership of features beginning to end from design documents and reviews to acceptance testing and deployment
  • Review code and provide feedback relative to best practices, improve readability and anticipate issues
  • Troubleshoot production support issues post-deployment and come up with solutions as required

 

Experiences and skills we are searching for:

  • 5+ years working in back-end software development
  • 2+ years working with Node.js
  • Deep understanding of web technologies and protocols
  • Experience with relational databases (PostgreSQL) and other data stores (Redis, Elasticsearch)
  • Experience with cloud technologies (AWS/Azure/GCP) is an advantage
  • Experience with container orchestration (Kubernetes) and monitoring solutions (Grafana, Elastic) is an advantage
  • Expertise in distributed systems architecture and microservices design patterns is an advantage
  • Great collaboration and learning skills
  • Good written and verbal communication skills in English

Covid-19:

Safety for our employees and our communities is a key priority for Genesys. We continue to experience rapid growth during the Covid-19 pandemic and are conducting remote hiring and onboarding processes. All hiring and onboarding processes are being conducted remotely at this time.

Genesys encourages everyone who can get vaccinated to get vaccinated; it’s the most empathetic thing we can do for our own health and the health of those around us. At this time, Genesys does not require new hires be fully vaccinated. However, where legally permissible, Genesys will only welcome vaccinated employees back to Genesys Offices as these reopen. Those who are not vaccinated at that time may continue to work remotely if the nature of their job allows it. Customer-facing employees will need to follow customer guidelines.

As our Covid-19 task force and internal teams plan to reopen our global offices, the policies and procedures will continue to be updated.


About Genesys:

Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com


Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

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