Principal Software Engineer

Research and Development
190000WF Requisition #

The Conversational AI team are helping drive major changes in Self and Assisted Services to deliver better outcomes, better experiences and lower costs. We are looking for a talented Principal Software Engineer to join the Conversational AI team, and help build products and services to bring the benefits of this technology to Genesys customers. 


As a senior member of the Conversational AI team, you will be designing and developing high quality software to deliver key features of the Product roadmaps. You will be contributing to the overall architecture of the AI Platform. You will be working on tools and infrastructure challenges involving machine learning and software engineering to deliver AI powered conversational solutions. 


You will be joining a collaborative team of like-minded people who thrive on technical problem solving and relish design challenges. Working in an Agile team environment, our teams are full-stack, with capabilities to deliver full features across Front-End, Back-End, Eventing and Storage layers. Genesys Software Engineers think through implementation details of scale, security and usability. We write code in Python, JavaScript and Java, and work with many technologies, including DynamoDB, SQS, Kafka, Jenkins, GIT etc, all on AWS. 

Key Responsibilities:

  • Lead the design and implementation of key aspects within the Conversational AI portfolio.
  • Design and develop high quality, efficient, testable software to implement key product features.
  • Bring features all the way through the Design, Test, Deploy, Maintain cycle.  
  • Understand and contribute to the evolution of the overall architecture of the system and the wider ecosystem.
  • Actively contribute input and direction to the Product roadmap.
  • Actively participate in team code reviews.
  • Act as a mentor to other members of the team.
  • Enhance overall team velocity.
  • Apply processes appropriately for data security, traceability and information sharing.

Minimum Requirements:

  • Degree in Computer Science, Software Engineering, Data Science or related disciplines. 
  • Excellent programming skills, particularly in Python.
  • 10+ years of experience in Software Engineering. 
  • 5+ years in a technical leadership or architecture role.
  • Experience of designing & developing REST API’s. 
  • Expert level understanding of object-oriented programming & design.
  • Proactive, self-driven, and possessing a growth mindset.
  • Understanding of Microservices architecture principles and best practices.

Desirable Skills:

  • Experience of designing a Cloud infrastructure, preferably using the AWS platform.
  • Experience with Java and/or JavaScript.
  • Experience with Bot Platforms or Natural Language Understanding concepts and technologies.
  • MSc in a relevant discipline.

About Genesys

Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a ServiceSM so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys CloudTM, an all-in-one solution and the world’s leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. Visit 


Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.#LI-DK1

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