Principal Solution Consultant

1900010E Requisition #
1303 Total Views

Are you a Pre-Sales solution expert, great at driving business-focused solution discoveries with customers, to understand their operations, with a view to delivering great customer experiences for them? Do you want to contribute to Genesys’ continued success with bringing customers who are using legacy systems, to the Genesys Cloud? Yes? Then read on….

Key Responsibilities:

To support the DACH Sales team to be successful with assisting customers to move to cloud. This is made possible by highlighting and quantifying the business value of Genesys Cloud. 

Key tasks would be to provide:

Operational Walkthroughs / Discoveries: to define an organisation’s current methods of operation and provide recommendations on how they can benefit from the adoption of Genesys Cloud. This can often include sessions inside the contact centre, to observe the customer experience as well as sessions with team leaders, operational staff and management.

The typical outputs will be:

  • Presenting the Genesys Cloud Use cases and extended capabilities that address the customer’s business needs.
  • Providing, and talking to, example customer journeys (as-is and target)
  • Proposing the migration steps to minimize disruption and optimise the time to value that can be realized

Other Tasks:

  • Owning the responses in RFXs as needed.
  • Demonstrating the value of Genesys in our Customer Experience Centre
  • Ensuring everything is captured and shared internally within the pre-sales phase, to ensure smooth transition into implementation.

Minimum Requirements:


8+ years of relevant professional experience, including the following:

  • Detailed understanding of the Avaya Contact Centre / Customer Experience solution set, including their constituent concepts and components, e.g. Avaya Oceana & Analytics, Avaya Aura Contact Centre (AACC), Elite ACD, Call Management System (CMS), CMS Reports, Avaya Experience Portal, Proactive Outreach Manager (POM), Avaya Workforce Management/Optimisation.
  • Proven experience of defining the return on investment in any given proposal
  • Being able to propose a solution that is mapped to the business requirements, including scoping of functional and non functional specifications, High Level Design, and Security.
  • Be a Grade A+ in presenting skills, with the presence and gravitas to be able to command workshops to successful conclusions
  • Fluent in German and English


If you fit the above, then Genesys can offer you an environment to deliver and be successful by being part of a strong sales team committed to delivering success.

About Us:

Genesys® powers more than 25 billion of the world’s best customer experiences each year. We put the customer at the center of everything we do and passionately believe that great customer engagement drives great business outcomes. More than 10,000 companies in more than 100 countries trust the industry’s #1 customer experience platform to orchestrate omnichannel customer journeys that eliminate silos and build lasting relationships. With a strong track record of innovation and a never-ending desire to be first, Genesys is the only company recognized by top industry analysts as a leader in both cloud and on-premise customer engagement solutions. Connect with Genesys via www.genesys.comTwitterFacebookYouTubeLinkedIn, and the Genesys blog.


Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.

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