200000T1 Requisition #


Are you a Contact Centre solutions expert, with a proven track record of working hand in hand with your sales colleagues to win new business? Do you have experience of driving business-focused solution discoveries with customers, understanding their operations, and able to convince stakeholders to move to a better solution? Do you want to contribute to Genesys’ continued success with bringing customers who are using legacy systems, to the Genesys Cloud? If the answer is yes then read on…



To assist customers with their desire to move to Genesys. Responsible for driving the execution of the legacy Contact Centre displacement program. Drive the growth of pipeline, and show by example how we achieve customer commitment to Genesys at a client-facing level.


Key tasks would be to provide:

Working with account teams and Genesys Partners on prospective business as a client-facing expert. Understand and articulate the commercial benefits of Genesys, and to show how a customer can experience such a move to Cloud. Conduct Operational Walkthroughs / Discoveries: to define an organization’s current methods of operation and provide recommendations on how they can benefit from the adoption of Genesys Cloud. This can often include sessions inside the contact center, to observe the customer experience as well as sessions with team leaders, operational staff and management.


The typical outputs will be:

  • Presenting the Genesys Cloud Use cases and extended capabilities that address the customer’s business needs.
  • Talking through example customer journeys (as-is and target)
  • Proposing the migration steps to minimize disruption and optimize the time to value that can be realized


  • Owning the responses in RFXs as needed
  • Ensuring everything is captured and shared internally within the pre-sales phase, to ensure smooth transition into implementation



5+ years of relevant professional experience, including the following: 

  • Detailed understanding of the Cisco Contact Center offerings, including Cisco Webex Contact Center (inc Enterprise Edition), Cisco HCS, UCC Express (and Enterprise)
  • Proven experience of defining the return on investment in any given proposal
  • Being able to propose a solution that is mapped to the business requirements, including scoping of functional and non-functional specifications, High-Level Design, and Security.
  • Be a Grade A+ in presenting skills, with the presence and gravitas to be able to command workshops to successful conclusions
  • Cloud or SAAS based Software Sales preferred


About Genesys

Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a ServiceSM so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys CloudTM, an all-in-one solution and the world’s leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. Visit www.genesys.com 


Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics. 





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