2000011U Requisition #

Are you a Pre-Sales solution expert, great at driving business-focused solution discoveries with customers, to understand their operations, with a view to delivering great customer experiences for them? Do you want to contribute to Genesys’ continued success with bringing customers who are using legacy systems, to the Genesys Cloud? Yes? Then read on….


Key Responsibilities:

To support the EMEA Sales team to be successful in assisting customers to move to the cloud. This is made possible by highlighting and quantifying the business value of Genesys Cloud.


Key tasks would be to provide:

Operational Walkthroughs / Discoveries: to define an organization’s current methods of operation and provide recommendations on how they can benefit from the adoption of Genesys Cloud.  This can often include sessions inside the contact centre, to observe the customer experience as well as sessions with team leaders, operational staff and management.


The typical outputs will be:

  • Presenting the Genesys Cloud Use cases and extended capabilities that address the customer’s business needs.
  • Providing, and talking to, example customer journeys (as-is and target)
  • Proposing the migration steps to minimize disruption and optimise the time to value that can be realized


Other Tasks:

  • Owning the responses in RFXs as needed.
  • Demonstrating the value of Genesys in our Customer Experience Centre
  • Ensuring everything is captured and shared internally within the pre-sales phase, to ensure a smooth transition into implementation


Minimum Requirements:

8+ years of relevant professional experience, including the following:

  • Detailed understanding of the Avaya Contact Centre / Customer Experience solution set, including their constituent concepts and components, e.g. Avaya Oceana & Analytics, Avaya Aura Contact Centre (AACC), Elite ACD, Call Management System (CMS), CMS Reports, Avaya Experience Portal, Proactive Outreach Manager (POM), Avaya Workforce Management/Optimisation.
  • Proven experience of defining the return on investment in any given proposal.
  • Being able to propose a solution that is mapped to the business requirements, including scoping of functional and non-functional specifications, high-level design, and security.
  • Be a Grade A+ in presenting skills, with the presence and gravitas to be able to command workshops to successful conclusions.

If you fit the above, then Genesys can offer you an environment to deliver and be successful by being part of a strong sales team committed to delivering success.


About Genesys

Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a ServiceSM so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys CloudTM, an all-in-one solution and the world’s leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. Visit www.genesys.com

Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics. #LI-AW1

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