2000014S Requisition #

The Role:

As a Contract Lifecycle Specialist, you’ll be a vital part of the Finance organization and provide crucial support for the Procurement team. You’ll be leading many projects making sure that you hit key milestones. This role will be responsible for CLM process intake and follow the process across departments for review and signature.  This role will also perform CLM analysis to makes sure that the contract metadata is entered correctly by reviewing the contract. This position will report to the Global Procurement Operations Manager.


In the Procurement Operations team, you will need to lead hundreds of projects through the Contract Lifecycle at varying stages.  This role will need to stand behind their work to provide updates to the stakeholder as the contract moves through the contract cross functional process flow. Will need to communicate with vendors regarding redlines, negotiated clauses and follow key Procurement standards across all contracts.

This position will report to the Global Procurement Operations Manager.

  • Responsible for driving contract lifecycle process and procedure globally
  • Provide support and training to new and existing users who experience issues with contracting process and escalate when needed
  • Acts as the key business partner to Procurement and business units and liaison between Business Stakeholder, Procurement, Legal and Signatory
  • Administers contracts through the contract lifecycle including intake data entry, routing contracts for review and countersignature  
  • Contract uploads into Global Contract Repository and ERP
  • Manage edits and changes to contracts through the contract lifecycle process
  • Folder organization & validate existing agreements from Seal to CLM
  • Responsible for actively reviewing and ensuring current polices/procedures are aligned with and updated according to regulatory requirements
  • Region representation in APAC/EMEA for Procurement
  • Process documentation and training for stakeholders on the process.
  • Legacy contract metadata review and data entry
  • Works to capture contracts that are not processed through the CLM and provides education on the correct process
  • Ensure SOX controls, Financial Policies and documented procedures are enforced



  • Professional written and verbal communications skills required with customer service approach to stakeholders and vendors
  • Experience with ERP systems
  • Highly accurate and detail-oriented
  • Able to work independently with little instruction and can adapt to change
  • Able to work well with other cross functionally
  • Proficient in Microsoft Office Suite
  • 3-5 years of experience in contract management and strategic sourcing
  • Extensive knowledge of legal contractual terms and conditions
  • Knowledge of international contracts is preferred
  • High level of experience in a wide range of contracts; Master Agreements, SOW, Service and Software Agreements and Amendments
  • Must willing to work on a night shift


About Genesys

Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Service℠ so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud™, an all-in-one solution and the world’s leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. Visit www.genesys.com. 

Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.


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