Research and Development
210001JC Requisition #

At the root of Genesys is our passion for our customers and users in the form of Empathy. It's the basis for how we operate in everything we do. As a Product Design Manager at Genesys, you’ll be helping create a whole new genre within the Customer Experience industry, Experience as a Service.

In this role, you'll play a pivotal role in the practice and craft of design through teaching, mentoring, and inspiring a highly skilled team of product designers. You will participate in all aspects of projects, from design thinking and design sprints to prototyping and executive playbacks.  You'll evangelize design across the organization, advocating for users throughout the process, and will combine empathy and data to create impactful, best-of-class digital experiences.  Needless to say, as a Product Design Manager collaborating with designers, researchers, and strategists, you’ll be solving Genesys' biggest challenges.

You’ll work with other design leaders, product managers, and lead engineers to deliver world class experiences for the Workforce Engagement suite as part of Genesys Cloud.  You’ll incorporate AI and machine learning into predictive forecasts, deliver unique, actionable insights from layers of data, and drive engagement and learning throughout our largest user base across both desktop and mobile applications.

As a valued member of the team, you are a go-to person, can work collaboratively or autonomously, and serve as an expert in user-centered best practices to people across the organization. As a confident communicator, you can work effectively in a multi-disciplinary team comprised of myriad levels of experience.

This role is open to remote candidates located in the United States

Why Genesys needs you: 

We are investing 1 billion dollars in R&D over the next 4 years and need the right individuals to turn that investment into innovation. Genesys is bringing that innovation to customers through multi-cloud deployments in AWS, Azure, and Google Cloud.   

Connections matter, at certain times with greater urgency. Whenever the moment, our technology facilitates those connections creating an experience as a service. Our team members own their critical services and words like scalability, resiliency, and automation are at the heart of every line of code we write. As we continue to grow, we are now seeking a Product Design Manager to join the team.

What you will do:

  • Manage a diverse team of product and visual designers enabling them to: be successful; grow their abilities to drive impact; and deliver great work.
  • Lead, coach, and develop designers who collaborate as members of cross-functional feature teams.
  • Participate in design critiques and iteration meetings helping to coach a team on delivering great designs.
  • Develop goals, objectives, and action plans for teams and individuals.
  • Evaluate user experience needs and define a UX hiring plan.
  • Create digital assets that effectively communicate product function and intent, user interaction, and screen hierarchy.
  • Produce user requirements specifications, conceptual models, personas, storyboards/scenarios, flow charts, conceptual sketches, wireframes, IAs, design prototypes, and visual design artifacts.
  • Design and specify user interfaces using participatory and iterative design techniques, including observational studies, customer interviews, usability testing, and other forms of requirements discovery.
  • Participate in product and feature ideation and conceptual development for web and mobile solutions, also taking into account responsive design considerations.
  • Effectively communicate design decisions to product teams, users, and leadership teams while representing the voice of your designers.
  • Keep up with evolving design trends, technologies, and best practices. 

What you will bring to the role: 

  • Degree in any of the following: HCI, Interaction Design, Industrial Design, Visual Design, and/or related fields.
  • 8+ years of proven experience designing software applications for a global audience.
  • 2+ years of experience managing and overseeing people and/or teams.
  • Strong knowledge of interaction design processes and methodologies, particularly as applied to desktop & mobile products.
  • Strong knowledge of Agile UX methodologies (Product Owner or Scrum Master experience preferred).
  • Thrive in a fast-paced work environment that requires independent self-direction with an aptitude for team collaboration and open communication.
  • Proactive and takes ownership for producing positive results.
  • Contributes as a valued team member and colleague with leaders at all levels.
  • Demonstrates self-awareness and a desire for continual learning and personal development.
  • Must possess the presentation skills and professionalism to project a professional image, both internally and externally.
  • Experience working closely with product and engineering teams to champion design at every step.

Preferred Experience: 
Experience in Enterprise SaaS.
Experience in Support and/or Call Center business models.


  • Medical, Dental, and Vision Insurance
  • Telehealth coverage
  • Flexible work schedules and work from home opportunities
  • Development and career growth opportunities
  • Open Time Off
  • 401(k) matching program
  • Adoption Assistance 
  • Infertility treatments

See more Genesys benefits information at https://mygenesysbenefits.com/



Safety for our employees and our communities is a key priority for Genesys. We continue to experience rapid growth during the Covid-19 pandemic and are conducting remote hiring and onboarding processes. All hiring and onboarding processes are being conducted remotely at this time. We utilize Zoom video meetings and phone calls during the interview process. We will be working remotely through at least December 31, 2021, in most locations, and we are re-evaluating the opening date of all the Genesys offices on an ongoing basis. 

About Genesys:

Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.

Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Previous Job Searches

Activity Feed

Job shares through Genesys
Someone applied to the Associate Software Engineer (WordPress developer) position. 17 minutes ago
Someone applied to the Software Engineer in Test position. 17 minutes ago
Someone applied to the Sr Revenue Data Analyst position. 17 minutes ago
Someone applied to the Strategic Finance - Manager position. 17 minutes ago
Someone applied to the Sr. Director, Technology Transformation & Strategy position. 17 minutes ago

Similar Listings

United States, Indiana, Indianapolis, Indianapolis (Flexible)

📁 Research and Development

Requisition #: 210000QJ

United States, Indiana, Indianapolis, Indianapolis (Flexible)

📁 Research and Development

Requisition #: 210001JR

United States, Indiana, Indianapolis, Indianapolis (Flexible)

📁 Research and Development

Requisition #: 210001TC