📁
Research and Development
📅
200001F8 Requisition #

At the root of Geneys is our passion for our customers and users in the form of Empathy. It's the basis for how we operate in everything we do. As a Product Designer at Genesys, you’ll be helping create a whole new genre within the Customer Experience industry; Experience as a Service. 

In this role, you’ll incorporate user-centered design principles to produce high-quality designs and prototypes that inspire, engage, and excite our users. You’ll collaborate with fellow designers, evolving our design language while delivering innovative, best-of-class digital products by creating conceptual sketches, wireframes, user requirements, conceptual models, personas, and flow charts among others.  You'll work collaboratively with Product Management and Engineering teams to create friction-less user experiences as well as ensuring timelines and commitments are met. 

As a valued member of the Product Design team, you are a go-to person, can work collaboratively or autonomously, and serve as an expert in user-centered best practices to people across the organization. As a confident communicator, you can work effectively in a multi-disciplinary team comprised of myriad levels of experience. 

Responsibilities / Job Duties: 

  • In this role the primary responsibilities include (but are not limited to): 
  • Create digital assets that effectively communicate product function and intent, user interaction, and screen hierarchy. 
  • Produce user requirements specifications, conceptual models, personas, storyboards/scenarios, flow charts, conceptual sketches, wireframes, IAs, design prototypes, and visual design artifacts. 
  • Design and specify user interfaces using participatory and iterative design techniques, including observational studies, customer interviews, usability testing, and other forms of requirements discovery. 
  • Participate in product and feature ideation and conceptual development for web and mobile solutions, also taking into account responsive design considerations. 
  • Participate as a design lead to cross-functional teams that include: creative leads; designers; project managers; product managers; software developers; and QA. 
  • Effectively communicate design decisions to product teams, users, and leadership teams. 
  • Keep up with evolving design trends, technologies and best practices. 
  • Ability to work on multiple projects at the same time. 

Required Qualifications: 

  • B.S or M.S. in any of the following: HCI, Interaction Design, Industrial Design, Visual Design, and/or related fields. 
  • 2+ years proven experience designing software applications for a global audience. 
  • Strong knowledge of interaction design processes and methodologies, particularly as applied to desktop & mobile products. 
  • Thrive in a fast paced work environment that requires independent self-direction with an aptitude for team collaboration and open communication. 
  • Proactive and takes ownership for producing positive results. 
  • Contributes as a valued team member and colleague with leaders at all levels. 
  • Demonstrates self-awareness and a desire for continual learning and personal development. 
  • Must possess the presentation skills and professionalism to project a professional image, both internally and externally. 
  • Have developed UX and/or User Interface (UI) designs for IT professionals. 
  • Experience working closely with engineering to champion design at every step. 
  • Have an online portfolio showing a mix of UX/UI design experience. 
  • Proficient in suite of Adobe tools and/or Sketch. 

Preferred Qualifications: 

  • B.A or M.F.A. in any of the following: HCI, Interaction Design, Industrial Design, Visual Design, and/or related fields. 
  • Experience in Enterprise SaaS. 
  • Experience in Support and/or Call Center business models. 

Special Position Requirements: 

  • Must be willing to travel up to 15% 
  • Ability to travel internationally 

About Us
Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a ServiceSM so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys CloudTM, an all-in-one solution and the world’s leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. Visit www.genesys.com.

Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics. #LI-BJ1

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