Product Management
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At Genesys, we empower companies to create exceptional omnichannel experiences, journeys, and relationships. For over 25 years, we have put the customer at the center of all we do, and we passionately believe that great customer engagement drives great business outcomes.


As a Product Manager in our Digital group, you will play a critical role in taking our AI-powered predictive engagement and journey analytics solution (part of our recent Altocloud acquisition) to the next level.  You will work closely with our talented engineers to guide development and delivery, bridging the business and technical worlds with your leadership, business acumen, and technical skills. 


In this role, you will be responsible for coordinating with both business leaders and product/development teams, including offer definition, development, finance, product marketing, and sales.  It’s your responsibility to ensure that we are successfully developing and selling offers that enable best-in-class digital customer journeys.  You must be collaborative and a critical thinker, with the ability break down complex problems and clearly articulate requirements and business outcomes.


Key Responsibilities:

         Collaborate and define components of the Genesys Digital product line, from both functional and business perspective, with a key focus in Predictive Engagement, Holistic Customer Journeys, Next Best Action services, and Journey Analytics.

         Define and actively manage product requirements in our Aha! product roadmap system and communicate with the engineering teams on a daily basis to ensure clarity and quality of deliverables.

         Define and execute on requirements with supporting organizations, including product management, sales, marketing, development, support, IT operations, finance and legal.

         Support account teams in customer meetings by providing subject matter expertise and presenting roadmaps.

         Identify needs, create, and deliver sales enablement training material.

         Determine packaging and pricing options based on market data.

         Support commercial/contractual efforts.

         Proactively seek out and identify new business and revenue opportunities.

         Ensure offers are cohesive, easy to understand and compelling.

         Support PM feature-level revenue forecasts through model development.


Minimum Requirements:

       3+ years of experience in digital solutions, with strong background in product management and cloud operations.

       3+ years of experience working in product management or a technical role.

       Experience working with software development groups.

       Ability to prioritize issues effectively and meet tight deadlines when required.

       Ability to work with a high performance, cross-functional team.

       Strong technical background and ability to drill into the details to determine the best solution for our customers.

       Strong analytical and problem-solving skills.

       Strong oral and written communication skills.

       You are curious, self-driven, and ask the right questions.

       BA/BS required.


Desirable Skills:

         Experience working with customer engagement and/or AI-powered solutions.

About Us:

Genesys® powers more than 25 billion of the world’s best customer experiences each year. We put the customer at the center of everything we do and passionately believe that great customer engagement drives great business outcomes. More than 10,000 companies in more than 100 countries trust the industry’s #1 customer experience platform to orchestrate omnichannel customer journeys that eliminate silos and build lasting relationships. With a strong track record of innovation and a never-ending desire to be first, Genesys is the only company recognized by top industry analysts as a leader in both cloud and on-premise customer engagement solutions. Connect with Genesys via www.genesys.com, Twitter, Facebook, YouTube, LinkedIn, and the Genesys blog.


Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, disability, veteran status, and other protected characteristics.#LI-DK1

Information collected in response to this posting will be stored for recruitment purposes only. Our Privacy Notice [https://www.genesys.com/company/legal/privacy-policy] contains information on what data we store, how we store it, and what your rights are regarding your data. 







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