Product Marketing Manager

Marketing & Bus Develop
190000UP Requisition #
2305 Total Views

Product Marketing Manager


About the Role:

Genesys is hiring a Product Marketing Manager in Workforce Optimization / Workforce Engagement Management who thrives on taking the complex and making it meaningful, visceral, understandable, and personal. We believe we have an important story to tell about the transformative guidance we bring to customer engagement, employee engagement, and digital transformation. It is a story of change: Our customers are changing because their customers are changing. Genesys makes our customers the hero who can make that change.

World-class marketing and storytelling experience. You have strong track record in marketing, brand management, communications and storytelling. You understand that marketing ultimately is about creating meaningful connection that drives action. You know how digital marketing and the use video can create change. You have extensive experience with new (emphasis!) and traditional marketing content and believe that marketing is part art and part science (aka, data to better understand the efficacy of your work).

Demonstrated capacity to develop, refine and transmit the Genesys message to key stakeholders our Peers, Prospects, Customers, Partners, Analysts, and our community around the world. You are skilled in taking new, unknown and/or complex products, and transforming them into compelling human speak that boils it down to its essence. Better yet, you can convert the message into compelling stories that move our stakeholders to action thru well executed content and marketing campaigns.

Exceptional writing and communications skills. You must be a strong writer who is comfortable managing and representing the multiple voices of Genesys. You enjoy creating compelling, persuasive presentations and are a rockstar in delivering them too.

A deep commitment to our mission. You are a proven leader with evidence of empathy, passionate curiosity, and a commitment to helping our customers and colleagues. You have grit and a strong work ethic and you produce quality results, often in a condensed timeframe.


Specific responsibilities include:

Key Responsibilities

  • Own and drive strategic marketing initiatives
  • Act as storyteller and evangelist
  • Work closely with the product team and fellow marketing team to consistently produce a wide-variety of marketing & sales materials for multiple products within our global Workforce Optimization line of products
  • Develop positioning and messaging that differentiates us in the market
  • Sales enablement communicate the value proposition to the sales team and develop the sales tools that support the selling process
  • Product launch plan the launch of new products and releases and manage the cross-functional implementation of the plan
  • Market intelligence be the expert on your buyers, how they buy and their buying criteria; be the expert on your competition and how to crush them.
  • Creation of original go-to-market content that successfully elevates the Genesys brand
  • Contribute to creation of Customer Success stories
  • Fluent in written and spoken English
  • 5+ years of marketing experience with experience in a sales or sales support role
  • Experience in any of these areas: Workforce Optimization, Workforce Employee Engagement, AI, Interactive Intelligence, Speech & Text Analytics or Quality Management
  • Bachelors in business, communications, marketing or equivalent
  • Very strong written communication skills as well as strong verbal presentation skills
  • Willing to travel 25%
  • Can excel in a fun, ever-changing work environment

About Us:

Genesys® powers more than 25 billion of the world’s best customer experiences each year. We put the customer at the center of everything we do and passionately believe that great customer engagement drives great business outcomes. More than 10,000 companies in more than 100 countries trust the industry’s #1 customer experience platform to orchestrate omnichannel customer journeys that eliminate silos and build lasting relationships. With a strong track record of innovation and a never-ending desire to be first, Genesys is the only company recognized by top industry analysts as a leader in both cloud and on-premise customer engagement solutions. Connect with Genesys via www.genesys.comTwitterFacebookYouTubeLinkedIn, and the Genesys blog.


Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.


Job Wrapping 



Previous Job Searches

Activity Feed

Job shares through Genesys
Dana Parker referred a link. 31 minutes ago
Padraig Heavin referred the Sr. Software Engineer - Front End position. 38 minutes ago
Karthi Vingadassamy referred the Sr. Technical Support Engineer (SIP, API Integration, Networking, Troubleshooting) position. About an hour ago
Marion Frigillana referred the Sr. Network Systems Engineer position. About an hour ago
Marion Frigillana referred the Sr. Full Stack Web Developer position. About an hour ago