Marketing & Business Development
20000014 Requisition #



Genesys is hiring a Product Marketing Manager who thrives on taking the complex and making it meaningful, understandable, and personal. We have an important story to tell about the transformative guidance we bring to customer engagement, employee engagement, and digital transformation. It is a story of change: Our customers are changing because their customers are changing. Genesys makes our customers the hero who can make that change. 


Together, we strive to build a world-class marketing and storytelling experience. You have strong track record in marketing, brand management, communications and storytelling. You understand that marketing ultimately is about creating meaningful connection that drives action. You know digital marketing and the use video can create change. You have extensive experience with new (emphasis!) and traditional marketing content and believe that marketing is part art and part science (aka, data to better understand the impact of your work). 


Demonstrated capacity to develop, refine and transmit our message to key stakeholders like our Peers, Prospects, Customers, Partners, Analysts, and our community around the world. You are skilled in taking new, unknown and/or complex products, and transforming them into compelling human speak that boils it down to its essence.


Better yet, you can convert the message into compelling stories that move our stakeholders to action thru well executed content and marketing campaigns. 


Exceptional writing and communications skills. You must be a strong writer who is comfortable managing and representing the multiple voices of Genesys. You enjoy creating compelling, persuasive presentations and are a rockstar in delivering them too. 


A deep commitment to our mission. You are a proven leader with evidence of empathy, passionate curiosity, and a commitment to helping our customers and colleagues. You have grit and a strong work ethic, and you produce quality results, often in a condensed timeframe. 


A strong commitment to each other. You excel at positive collaboration. Our team is our corporate family. We thrive on transparency in communication, tolerance in disagreement, and operating without fear of rank or title.


Key Responsibilities:  

  • Competency in development with Machine Learning 
  • Competency in development with WordPress 
  • Own and drive strategic marketing initiatives  

Minimum Requirements:  

  • Demonstrable marketing experience with experience in a sales or sales support role 
  • Bachelor’s in IT, software development, business, communications, marketing or equivalent 
  • Very strong written communication skills as well as strong verbal presentation skills 
  • Willing to travel 10%
  • Can excel in a fun, ever-changing work environment  

Desirable Skills:  

  • Act as storyteller and evangelist
  • Develop positioning and messaging that differentiates us in the market
  • Sales enablement communicate the value proposition to the sales team and develop the sales tools that support the selling process
  • Product launch plan the launch of new products and releases and manage the cross-functional implementation of the plan
  • Market intelligence be the expert on your buyers, how they buy and their buying criteria; be the expert on your competition and how to crush them.
  • Creation of original go-to-market content that successfully elevates the Genesys brand
  • Contribute to creation of Customer Success stories 

About Genesys


Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a ServiceSM so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys CloudTM, an all-in-one solution and the world’s leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. Visit www.genesys.com. 


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