Professional Services
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We have an exciting role for a Professional Services Sales Executive to join our Professional Services team. The role is remote based with some visits to our Frimley Head Office.


A Sales Executive for Professional Services provides leadership in identifying strategic business opportunities for the organization to generate revenue and achieve Professional Services sales objectives. This position requires a person who can recognise opportunities, along with the sales experience to successfully negotiate and close deals.


This individual will be responsible for defining & implementing Professional Services business development strategy, identifying new business opportunities, creating and maintaining key relationships and negotiating and closing business deals. This position will have quarterly financial targets (bookings and project profitability) that must be met for the organisation to attain projected revenue and build consulting services backlog.


The role would suit someone with a broad services knowledge, possessing the ability to lead & influence the behaviour of others, with the opportunity to assume a Team leader role as the Professional Services Sales capability grows.


Key Responsibilities:

The primary responsibilities for this role include (but are not limited to):  

  • Align with Sales Account Executives and other Sales leadership as a member of the Genesys pursuit teams.
  • Pursue Professional Services sales leads and prospective clients
  • Network and develop strong business relationships. Contribute to strategic and tactical planning for Professional Services
  • Initiate and build client relationships, delivering presentations and proposals
  • Maintain extensive knowledge of current market conditions & customer buying strategies to negotiate and close business deals
  • Work closely with the Project Managers already active in assigned accounts
  • Generate pipeline of services orders to attain financial objectives
  • Build strong relationships with the key partners of Genesys
  • Creation of offer documentation, and associated reporting
  • Management of CRM and tracking systems
  • Travel up to 25% to customers to deliver presentations
  • Create & maintain accurate bookings forecast data

Minimum Requirements:

  • 8+ years in a business setting with at least five years of experience in customer-facing role within a business solutions telecommunications environment
  • Ability to work effectively both individually and with a team
  • Strong leadership, interpersonal and presentation proficiency and excellent written and verbal communication skills
  • Proven success in Professional Services - lead generation, and relationship management.
  • Able to influence thinking or gain acceptance of others in sensitive situations
  • UK based possessing excellent English language skills
  • Capable of accurate working, often to tight deadlines, and handling multiple simultaneous requests, prioritising the work load to suit.
  • Excellent MS Office skills
  • Salesforce CRM experience
  • Commercial or legal documentation creation



About Us:

Genesys® powers more than 25 billion of the world’s best customer experiences each year. We put the customer at the center of everything we do and passionately believe that great customer engagement drives great business outcomes. More than 10,000 companies in more than 100 countries trust the industry’s #1 customer experience platform to orchestrate omnichannel customer journeys that eliminate silos and build lasting relationships. With a strong track record of innovation and a never-ending desire to be first, Genesys is the only company recognized by top industry analysts as a leader in both cloud and on-premise customer engagement solutions. Connect with Genesys via www.genesys.comTwitterFacebookYouTubeLinkedIn, and the Genesys blog.


Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics..#LI-AR1

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