Professional Services
200000SN Requisition #

Location: Open to N. America - remote


Genesys is hiring a Professional Services Architect/Technical Lead with a passion for working with leading edge software technologies in an international environment. If you like to be part of a team of highly skilled consultants taking customer experience to the next level join our PS team. Your main responsibilities include Architecting and designing as well as managing the technical implementation of the Genesys customer experience solutions. Get in touch and accelerate your career today!


  • The Architect/Technical Lead is accountable for the Genesys implementation during all stages of the project lifecycle: Business Requirements specification and analysis, Technical Design specification, Implementation and Integration of the solution, Test Plan development and Testing
  • The position requires a good level of teamwork and the ability to relate well with Customers and Partners
  • Identify (project) risks and the definition of mitigation plans
  • The ability to lead and motivate a team of technical consultants within the framework of the project
  • Travel: up to 60% will be required 


  • Bachelor’s Degree in Engineering, Information Technology, or related job field
  • 10+ years of related industry experience 
  • Telecommunications experience, preferred
  • The role requires good interpersonal communication and presentation skills as well as writing skills. The candidate must be keen to work in a diverse and multicultural environment 
  • Project planning and scoping

Practical experience in the following technology areas: 

  • Customer experience and (Digital) transformational technologies including: (Genesys knowledge of PureEngage exp. is required
  • Sip and Voice based solutions 
  • Digital Media, Social Media, Video, Chat, Email, (A)synchronous messaging is a plus) 
  • Artificial Intelligence solutions 
  • Mobile platforms (iOS and Android) 
  • Understanding of business processes and (digital) transformation and how they relate to customer experience technology 
  • Experience with software integration into large and complex environments. 
  • Computer hardware (Server hardware, storage hardware) 
  • Networks and network security concepts (Encryption) 
  • Software design and development principals. (Java, C#, VXML/SCXML) 
  • Web technology and application servers (HTML, Tomcat, Jetty and others) 
  • Thorough understanding of Operating systems at least Windows and Linux

Understanding and experience with Databases and storage: 

  • Oracle/MS-SQL 
  • Cassandra and/or other non-SQL databases 
  • Understanding of CRM solutions 
  • Extensive analytical skills are required in order to troubleshoot complex integration issues 
  • Fluent in English 

About Genesys  

Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Service so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud™, an all-in-one solution and the world’s leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. Visit www.genesys.com.


Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics. #LI-TL1 

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