Projects, Process Improvements and Reporting Manager

2100026J Requisition #

Job Title: Expense Management – Projects, Process Improvements and Reporting Manager

Location: Manila, Philippines


Role Summary:

Reporting to the Sr Manager, Global Expense Management, the Projects, Process Improvements and Reporting Manager will be responsible for the active management and coordination of Expense Management related Improvement Projects and Initiatives (For APAC, EMEA, and North America).


This is an individual contributor role and will be responsible to taking the Program management of all related improvements within the Expense management process as well as all reporting requirements. This includes initiatives within Invoice to Pay, Global Travel and Expense and Card Management.

Stakeholders of this role will include Global Finance Leaders, Procure to Pay team, Controllers, Tax, Treasury Team, Internal Audit, Payroll team and different business units needing the support from the end-to-end Expense Management Process.


The Global Expense Management team is responsible in:

  1. Assisting the Organization in managing payments and expenditure process while ensuring compliance for Invoice payments processing and Travel and Expense (T&E).
  2. Accurate and strategic timing on payments processing and forecasting contributing to better Cash Flow management
  3. Smooth processing of Travel and expense claims and ensuring both Global and local policies are adhered to.
  4. Work closely with procurement team in providing valuable data that is critical in managing vendor related relationships, with treasury team in managing cash flows and forecasting and Controllers/GL accounts team for timely reporting and accruals.

The department can be very busy during year end and quarter end and therefore a calm approach is required together with the ability to prioritize workload to achieve maximum efficiency is an advantage. As such, good communication and organization skills are required.



Key Responsibilities:


In this role, the primary responsibilities will include (but are not limited to):

  • This highly critical and visible role will work closely with the Sr. Manager of Global Expense Management team to serve a program lead mapping and planning for roll out of all initiatives, creation of automated KPI Dashboards, process improvements and new ERP implementation requirements within the Expense to pay team
  • Program and Improvement projects manager for Expense management processes.
  • Develop and implement standardized global processes and procedures across the End to End Expense Management process
  • Help prepare Genesys for future growth by facilitating process reviews and process design mapping as well as root cause analysis in relation to KPI results and any incidents/process escalations.
  • Strategically lead long-term planning efforts to improve Finance Operations delivery model as well as its implementation and monitoring
  • Lead automation activities within Expense Management as well as alignment of process interface with other teams outside Expense Management team.
  • Monitor progress of each initiative, flag possible blockers and work out with key stakeholders on options to keep the initiatives on track
  • Implement regular reporting cadences to serve all stakeholders from direct management to executive level
  • Find and address reporting inequalities and issues before they become blockers
  • Work with MDM, IT and Business Intelligence and Analytics team on opportunities to automate and standardize the process and KPI reporting Globally
  • Set cadence on the review of the KPI’s and follow through of agreed actions/plans
  • Work with Internal Audit team for SOX preparedness initiatives within the Process to pay and Travel and Expense process
  • Coordinate UAT testing for any system related changes including interfaces and support automation related initiatives
  • Support the delivery of the agreed Global KPI’s with key stakeholders and follow through of strategic actions needed for process improvements
  • Work with all relevant departments to maintain correct corporate data and account history

Qualifications / Skills Required and Preferred

  • A tolerance of ambiguity and experience with large scale transformations
  • Ability to intervene and direct a team without formal authority
  • Ability to create and execute project improvement plans up to completion
  • Ability to communicate and interact seamlessly with rest of the organization, especially with Procurement, Controllers, IT, SOX and Internal Audit team, and Key Vendors as required.
  • Experience supporting operations, finance, or accounting vendors to set and effectively manage expectations, project deliverables, and drive resolution when conflicts or issues arise.
  • Experience defining program requirements and using data and metrics to determine improvements
  • 3 to 5 years experience in end to end Expense Management Process
  • Ability to document business case and explore options to execute a project plan to completion
  • Software, Hi-Tech experience preferred
  • Tool / application experience preferred: Microsoft Excel, Outlook, Word, Database Management, Tableau, Netsuite, Concur, Coupa, Kyriba, Cloud based vendor facing/self service tools
  • Ability to work under demanding deadlines in a fast-paced environment
  • Excellent organizational, analytical and project management skills
  • Ability to prioritize multiple tasks
  • Work shift : Permanent Mid shift to Night Shift (due to the need to cover projects, improvement and stakeholder calls)


Work Environment/Culture

  • Growth and performance driven culture
  • Requires multi-tasking ability
  • Continual change
  • Competing priorities
  • Learning/growth opportunities
  • Team-focused, highly collaborative environment
  • Interface with multiple levels of management
  • Must be comfortable working with a team of high level IT professionals. 
  • Success and ability is rewarded
  • Opportunities also exist for cross-training and career development.


Safety for our employees and our communities is a key priority for Genesys. We continue to experience rapid growth during the Covid-19 pandemic and are conducting remote hiring and onboarding processes. All hiring and onboarding processes are being conducted remotely at this time. We utilize Zoom video meetings and phone calls during the interview process. We will be working remotely through at least December 31, 2021, in most locations, and we are re-evaluating the opening date of all the Genesys offices on an ongoing basis. 

About Genesys:

Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit

Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

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