Sales Operations
190000UD Requisition #

Position:   Proposal Technical Writer
Location:  Manila, Philippines

Seeking a team-oriented and results-driven individual with well-developed written and communication skills, to join our global team of Proposal Managers and Proposal Technical Writers. This skilled person understands how to take technical material and explain the concepts clearly, concisely and logically. The person shall demonstrate a technical writing style that generates interest in the Genesys solutions. This person will be accountable to the RFP team to assist in delivering accurate technical writing for proposals in the North America region and report to the North America regional manager.

Key Responsibilities:
  • Deliver competitive, high-quality proposal technical writing to Genesys prospects and customers. 
  • Acquire and organize technical source material for the creation of proposal technical writing. 
  • Participate in the RFP Life Cycle which includes: qualification, kick-off and status meetings, analysis of requirements and strategy development, product discussion, risk assessment/mitigation, and development of the Genesys value proposition specific to the requirements of prospects. 
  • Interact with Genesys subject matter experts to complete business and technical responses. 
  • Ensure appropriate content is captured in the RFP response database, by being a contributing owner and working with the Product Management and Product Marketing teams.
  • Work supportively with other proposal technical writing staff to ensure appropriate coverage of all active proposals.
  • Continually seek to improve existing content and processes through database administration. 
  • Maintain a high level of knowledge of Genesys solutions and products in order to produce quality and timely responses. 
  • Follow corporate style guides to ensure a global consistent look and feel for proposal technical writing. 
  • Must willing to work on night shift
Required Skills and Experience:
    • Bachelor’s degree in Communications or related field.
    • 3-5 years of experience.
    • Language: English (written and spoken).
    • Exposure to product, technology, and industry knowledge; preference towards Genesys solutions.
    • Ability to work with high performance, cross-functional teams.
    • Strong problem-solving abilities, attention to detail and interpersonal skills.
    • Manage time effectively, while working on multiple projects in parallel and meeting tight deadlines.
    • Strong oral and written communication skills.
    • Proficient in Microsoft Office Suite including Word, Excel and Outlook.
    • Experience working with technical solutions - including familiarity with contact center software, telecommunications technology and standards, network-based solutions.
Desired Skills and Experience:
    • Database management.
    • Graphics experience.
Genesys Vision

Our vision is to build a better world by unleashing the power of great customer experience.

Genesys Mission

Our mission is to power the world’s best customer experiences.

Genesys Values
    • Live Customer Experience (CX) every day
    • Create customer success
    • Innovate in all we do
    • Have fun
    • Make it easy

About Us:

Genesys® powers more than 25 billion of the world’s best customer experiences each year. We put the customer at the center of everything we do and passionately believe that great customer engagement drives great business outcomes. More than 10,000 companies in more than 100 countries trust the industry’s #1 customer experience platform to orchestrate omnichannel customer journeys that eliminate silos and build lasting relationships. With a strong track record of innovation and a never-ending desire to be first, Genesys is the only company recognized by top industry analysts as a leader in both cloud and on-premise customer engagement solutions. Connect with Genesys via http://www.genesys.com/, Twitter, Facebook, YouTube, LinkedIn, and the Genesys blog.


Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics

Job Location
Manila, Philippines
Position Type

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