Professional Services
180001BZ Requisition #
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Title: Professional Services Consultant


What You’ll Do

The primary responsibilities for this role include (but are not limited to):

  •         Implementation and integration of the Genesys customer service solutions;
  •         Remotely deploy and configure Genesys applications.
  •         Building functional applications based on the Genesys core technology
  •         Develop SCXML/VXML applications using Eclipse
  •         Developing and building Rules packages and templates (DROOLS)
  •         Building reports on top of  the Genesys analytics solution
  •         Building database queries and views to extract data
  •         Building visual front end  based Crystal report/BO
About You
  •         Bachelor degree in Computer Science, Software Engineering and/or Telcom   

  •         At least 4-6.5 Years working experience                    

  •         Knowledge about digital media technologies (social media, mobile web applications);
         Knowledge of communication protocols and networks
  •          SIP
  •          TCP/IP
  •          Networking (LAN/WAN)
  • ·        Basic knowledge of security  and security protocols
  •          SSL and certificates
  •          Firewalls
·        Basic knowledge of
  •         Client server architecture
  •         Web technologies
  •         Databases (MS-SQL, Oracle)
  •         Operating system software (Windows, Linux);
  •         NoSQL database (Cassandra)
·        Basic knowledge in programming
  •       Java (JQuery)
  •       HTML,CSS, etc
  •       NET
  •       Ability to get to the heart of complex issues;
  •       Very good analytical skills;
  •       Fluent in English;
  •      Strong team player
About Us:

Genesys ® powers more than 25 billion of the world’s best customer experiences each year. We put the customer at the center of everything we do and passionately believe that great customer engagement drives great business outcomes. More than 10,000 companies in more than 100 countries trust the industry’s #1 customer experience platform to orchestrate omnichannel customer journeys that eliminate silos and build lasting relationships. With a strong track record of innovation and a never-ending desire to be first, Genesys is the only company recognized by top industry analysts as a leader in both cloud and on-premise customer engagement solutions. Connect with Genesys via www.genesys.com , Twitter , Facebook , YouTube , LinkedIn , and the Genesys blog .

Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.




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