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Professional Services
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210002E9 Requisition #

Job Description

Job Location: Chennai or Hyderabad, India

The Global Custom Solution Practice (CSP) is a global Professional Services team responsible for delivery and support of custom developed software services focused on Genesys products, solutions and off-the-shelf Expert Applications that complement or extend the Genesys line of products for Cloud and Premise deployments.

Services provided by the candidate will include software development, integration consulting, software deployment, customer training, team education and custom application support.

The successful candidate will demonstrate excellent software development skills and work closely with their team manager, software designers, quality assurance and engagement teams to develop proof of concept and software solutions for customers using a broad range of technologies. This will include Genesys products and sophisticated 3rd party integrations that will enable innovation and intellectual challenge. The custom solutions will be designed and developed for both Genesys premise and Cloud customers.

The goal of the role is always to provide the best customer experience for our customers and partners.

Responsibilities

In this role, the primary responsibilities will include (but are not limited to):

  • Work with Genesys technical teams and business partners to develop integrated software solutions that extend Genesys products and services using industry best practices for software development using Genesys SDKs/APIs on Cloud, Windows, Linux, web, and mobile platforms.
  • Work as a Software Developer to the organization. Provide feedback to the product organization about issues found in API’s, documentations, or architectures.
  • Present and demonstrate proposed solutions as required. Perform knowledge transfer (KT) of the delivered solutions at the conclusion of the engagement as necessary.
  • Create accurate development effort estimates in collaboration with the team manager, project managers or regional managers.
  • Communicate within the global community respecting cultural, language and time zone variations
  • Demonstrate flexibility to adjust working hours to match customer and team interactions
  • Provide support to entitled clients at the application level for custom developed solutions (applications and components) as per the need.
  • Assist with resolving escalated customer issues that originated with customers or partners.

 

 

 

Qualifications

  • BE/BTech/MCS/BS/MS/BA or equivalent. Computer Science major preferred.
  • 3+ years of commercial software development experience in C#.NET and/or Java.. (Primary)
  • Should be an excellent team player with great collaboration skills.
  • Demonstrate an understanding of designing, invoking and creating REST end-points inclusive of typical security models. (Secondary)
  • Ability to comprehend and write SQL queries for MS-SQL and Oracle Databases.
  • Competency in discussing elements of design for Web and Windows user interface development.
  • Experience with developing and deploying software applications on cloud platforms such as AWS, Azure or Google Cloud, with integrated logging, monitoring and alerting practices.
  • Ability to work independently on routine duties or projects with general instructions on new assignments.
  • Excellent verbal and written communication skills and the ability to effectively interact with clients (business and technical audiences) in the English language is a must. ( Primary)
  • Demonstrate solid analytical programming and problem-solving skills including software operation diagnostics.
  • Must be able to present examples of candidate written technical documentation such as technical design specifications, user guides and deployment manuals.

Following is a definite plus:

  • Working experience with software languages such as Python, PHP and C++.
  • Practical experience developing or deploying with Genesys technologies especially with integration to various customer environments/backend systems using REST and SOAP.
  • Working knowledge and integration of Genesys platforms such as Interactive Intelligence IC/PureConnect, Genesys Platform SDK or Genesys Web Services to build interaction management solutions. 
  • Experience with Salesforce, ServiceNow, Microsoft Dynamics applications development or other CRM/ERP integration knowledge.
  • Good practical experience with development methodologies, Agile/Scrum preferred
  • Communication skills in other major European languages 

About Us:

Genesys® powers more than 25 billion of the world’s best customer experiences each year. We put the customer at the center of everything we do and passionately believe that great customer engagement drives great business outcomes. More than 10,000 companies in more than 100 countries trust the industry’s #1 customer experience platform to orchestrate omnichannel customer journeys that eliminate silos and build lasting relationships. With a strong track record of innovation and a never-ending desire to be first, Genesys is the only company recognized by top industry analysts as a leader in both cloud and on-premise customer engagement solutions. Connect with Genesys via www.genesys.comTwitterFacebookYouTubeLinkedIn, and the Genesys blog.

Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.

 

Covid-19:

Safety for our employees and our communities is a key priority for Genesys. We continue to experience rapid growth during the Covid-19 pandemic and are conducting remote hiring and onboarding processes. All hiring and onboarding processes are being conducted remotely at this time.

Genesys encourages everyone who can get vaccinated to get vaccinated; it’s the most empathetic thing we can do for our own health and the health of those around us. At this time, Genesys does not require new hires be fully vaccinated. However, where legally permissible, Genesys will only welcome vaccinated employees back to Genesys Offices as these reopen. Those who are not vaccinated at that time may continue to work remotely if the nature of their job allows it. Customer-facing employees will need to follow customer guidelines.

As our Covid-19 task force and internal teams plan to reopen our global offices, the policies and procedures will continue to be updated.


About Genesys:

Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com


Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

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