Customer Success
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Job Title: PureSuccess Center Sales Consultant 

Department & Team: Customer Success 

Reports to: Director, Global Customer Success Strategies 

Location: Remote - United States


The PureSuccess Center Sales Consultant is responsible for helping achieve the business objectives of Genesys prospects and customers by identifying and positioning the appropriate PureSuccess offers to meet their requirements.  As a consultative sales professional, this role is also responsible for partnering with Solution Consultants, Account Executives and Genesys Advisors to drive the adoption of the offers and act as an advocate for the PureSuccess strategy with the field. #LI-AP1

Key Responsibilities:

  • Support Sales in determining and positioning the appropriate PureSuccess offers required by prospective customers
  • Support Genesys Advisors in determining and positioning the appropriate PureSuccess offers existing customers should renew into, and with prescribing and positioning additional services customers may require at different points of their journeys
  • Drive the internal adoption of PureSuccess offers by providing support for inquiries from the field, supporting ongoing training and enablement efforts, and helping to mentor new Genesys Advisors
  • Drive the external adoption of PureSuccess offers by supporting marketing, positioning, and awareness-building efforts
  • Compile and provide feedback from the front-lines to continue to improve and evolve the PureSuccess offers

Minimum Requirements:

  • Bachelor's degree in business or technology-related field
  • At least 5 years’ experience in a sales-oriented, solution engineering, or technical services role in an enterprise software or technology company
  • Proven success in helping teams develop and close sales
  • Ability to thrive in a dynamic environment and can adjust priorities on the fly
  • Detail-oriented, analytical, and results-focused
  • Strong team player but still a self-starter
  • Excellent interpersonal and presentation skills, and written and verbal communications skills
  • Strong experience with Salesforce.com a big plus
  • Ability to travel 25-50% of the time


About Us:

Genesys® powers more than 25 billion of the world’s best customer experiences each year. We put the customer at the center of everything we do and passionately believe that great customer engagement drives great business outcomes. More than 10,000 companies in more than 100 countries trust the industry’s #1 customer experience platform to orchestrate omnichannel customer journeys that eliminate silos and build lasting relationships. With a strong track record of innovation and a never-ending desire to be first, Genesys is the only company recognized by top industry analysts as a leader in both cloud and on-premise customer engagement solutions. Connect with Genesys via www.genesys.comTwitterFacebookYouTubeLinkedIn, and the Genesys blog.


Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics. #LI-AP1

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