Regional Director, Renewal Management

2100015N Requisition #

Job Description


This position will work to enable execution on the Genesys mission, to power the world’s best customer experiences. The Regional Director leads a team of Renewal Managers whose primary goal is to maximize revenue/bookings across all renewal revenue in a given region.  Renewal revenue spans all platforms including cloud subscriptions, on-premise maintenance renewals, on-premise subscriptions, and customers migrating from one platform to another.


The Regional Director is responsible to guide a team that secures and grows the annuity stream of renewal revenue through disciplines and renewal best practices that result in orders prior to expiration.  


Responsibilities / Job Duties

In this role, the primary responsibilities will include (but are not limited to):

  • Meet/exceed quarterly and annual budgets; drive recurring revenue growth in region.
  • Ensure quotes are delivered to customers/partners 150+ days in advance of expiration
  • Guide and coach Revenue Managers through to renewal closure, including but not limited to, understanding of current risk, key stake holders, potential for platform migration, account activity including license deals in process, opportunity for expansion or revenue growth, acting as an escalation point to secure renewals and drive behavior as necessary.
  • Accurate forecasting of recurring revenue/bookings in-quarter and in out quarters, both verbally to management and through regular systematic updates.
  • Awareness of at-risk renewals (predictive churn/attrition) and orchestration of remediation plans to address issue(s)
  • Hosts regular calls with Revenue Managers to check on status of renewals, provide guidance, and keep a pulse on activity to close the order and ensure systems are updated accordingly.
  • Track Purchase Order timeliness and other KPI’s in region to ensure wellness and get ahead of potential issues.


Required Qualifications

  • 5+ years selling and closing experience with software or software maintenance.
  • 3+ years in a people-management role yielding successful results and referrals.
  • Graduate degree in BA/BS.
  • Language skills:  English, Spanish, and Portuguese.
  • Sense of accountability, fortitude, and tenacity to achieve results.
  • People-management experience.
  • Empathy, but the ability to balance strong conversations to drive heightened individual performance.
  • Excellent objection handling and negotiating abilities.
  • Strong collaboration skills and ability to work alongside multiple team members.
  • Strong time-management and organization skills.
  • Ability to multi-task and manage multiple streams of work simultaneously.


About Us:

Genesys® powers more than 25 billion of the world’s best customer experiences each year. We put the customer at the center of everything we do and passionately believe that great customer engagement drives great business outcomes. More than 10,000 companies in more than 100 countries trust the industry’s #1 customer experience platform to orchestrate omnichannel customer journeys that eliminate silos and build lasting relationships. With a strong track record of innovation and a never-ending desire to be first, Genesys is the only company recognized by top industry analysts as a leader in both cloud and on-premise customer engagement solutions. Connect with Genesys via www.genesys.comTwitterFacebookYouTubeLinkedIn, and the Genesys blog.


Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.

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