Revenue Assurance Manager

2000017C Requisition #


The Revenue Assurance Manager will be responsible for tasks related to all workstreams’ (Cloud, On premise, Term License, Maintenance and Professional Service) revenue recognition.

The individual will be instrumental in ensuring the accurate reporting of revenue and accounting data as part of the monthly revenue close process. The Revenue Assurance Manager will assist the Revenue Team with the validation, accounting and review of sales related transactions

Key Responsibilities:

The primary responsibilities for this role include (but are not limited to).

Revenue Assurance:

  • Manage the Revenue Assurance team to ensure that all revenue is accounted for in accordance with Genesys policies and accounting guidelines, i.e. ASC 606.
  • Review and provide detailed analysis and meaningful commentary on data accuracy, the monthly close process and results.
  • Managing the review of completeness and accuracy of data in the Revenue system (RevPro).
  • Manage the processing of appropriate contract updates, revenue adjustments and other journals in the Revenue System
  • Manage revenue account reconciliation to GL and forecast.
  • Manage, develop and maintain the Revenue system reports report (eg Bookings report).
  • Manage, maintain and enhance the Revenue system controls
  • Identify and assist with the development of system and process improvements
  • Manage all other processes to ensure the team meets its monthly and quarterly objectives.
  • Other Revenue Tasks
  • Manage the accuracy of the monthly revenue and deferred revenue reconciliations
  • Manage the review of qualifying customer orders to ensure compliance with the Revenue Recognition Policy and accounting principles.
  • Working closely with Order Management, Collections, Operations and Sales Personnel to meet the above team objective.
  • Manage Audit and other internal/external stakeholder relationships including requests for data and supporting evidence, as required
  • Assist with the review of sales opportunities, contracts and non-standard transactions – provide appropriate accounting guidance and propose solutions within Company’s revenue recognition policy
  • Review and Approve analysis and journal entries as necessary to support the month end close process
  • Support the revenue projects function in the design, test and implementation of updates to existing and new systems
  • Ad hoc Reporting, analysis and commentary, as required


  • Minimum 10 years of related Revenue Recognition and accounting experience
  • Experience of managing and developing a team
  • Experience with software clients and/or industry with revenue background
  • Experience of working within an international organisation and reporting to a remote manager
  • Working knowledge of Software Revenue Recognition Accounting - ASC 606 and Familiarity with ASC 985-605 (formerly SOP 97-2), ASU 2009-13 (formerly EITF 08-1) and ASU 2009-14 (formerly EITF 09-3)
  • Bachelor’s degree in accounting, finance and/or Qualified Accountant (ICAI, CCAB, CPA or equivalent)
  • High level of English literacy, both written and oral
  • Highly organized, with great attention to detail
  • Confidence and proven record to communicate both orally and written, including the dissemination of technical information
  • Ability to interact effectively with sales and product teams, functional peer groups and subordinates and to gain cooperation from others, especially those in other departments, as well as with outside auditors and outside legal counsel
  • Ability to work independently and take ownership of multiple concurrent and diversified tasks, while working with deadlines
  • Problem solver: Candidate should be a strong, analytical problem solver with a common sense and practical solutions orientation

Desirable Skills

  • Experience using, RevPro and NetSuite
  • ERP implementation
  • Prior experience with SaaS company
  • Public accounting experience (Manager level)
  • Super user (Advanced) in Excel (Pivoting, Lookups etc)

About Genesys

Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organisations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Serviceā„  so organisations of any size can provide true personalisation at scale, interact with empathy and foster customer trust and loyalty. This is enabled by Genesys Cloud™, an all-in-one solution and the world's leading public cloud contact centre platform, designed for rapid innovation, scalability and flexibility.

Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.

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