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Sales Operations
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210002MT Requisition #

Revenue Enablement Program Manager | Social Selling

 

Job Description:

The Revenue Enablement Program Manager role will have two main responsibilities: 1) manage, execute iterate the global social selling program, and 2) enable Genesys to increase sales productivity, efficiency and velocity by leading a variety of enablement initiatives. This person will work closely with Sales Managers and reps to identify support needs and define priorities; work cross-functionally with Sales & Services Operations, Marketing, Product Management, Sales Academy and other teams to deliver enablement assets and execute strategies; report on program engagement and effectiveness; present quarterly updates to Sales Leadership and Revenue Operations Management.

 

Who will be successful in this role? Someone who has natural drive and a service-first mindset that is dedicated to the success of our Global Sales Network. They will achieve this by enabling and empowering reps and support teams to drive business and execute on KPIs. This person will demonstrate a natural curiosity about the business and proactively seek to identify innovative ways to solve for the unique needs of our Global Sales Teams. An individual that thrives in a highly competitive and ever-evolving environment.  

 

 

Responsibilities:

  • Develop, deliver and maintain Global Enablement Programs with specific focus of Modern and Social Selling
  • Grow and develop strategic vendor relationships
  • Participate in Sales Leaders calls, quarterly business reviews (QBR), regional sales meetings, forecast calls, 1 on 1’s, etc.
  • Work closely with regional Sales Leaders and Sales Managers to understand the needs of their teams; identify gaps in sales readiness; propose solutions; adjust enablement strategies where needed; ensure field adoption
  • Provide thought leadership in the areas of sales readiness and evolution including onboarding and certification programs for modern selling
  • Collaborate with key stakeholders across the organization to deliver tool kits and results for strategic initiatives and programs including verticals and migrations.
  • Regularly analyze and report on the impact of sales enablement activities, and identify diagnostic and prescriptive actions to ensure the success of the overarching strategic objectives
  • Create coaching reports and dashboards; engrain social selling methodologies into Salesforce Opportunity workflows and playbooks
  • Continuous push to drive improvement and innovation across enablement programs and social selling
  • Approximately 10-15% travel required (where permissible)

 

 

Qualifications/Skills:

  • Bachelor’s degree or equivalent 5+ years of experience in developing and managing social related strategies and projects
  • Ability to design and deliver content that is highly visual and easy to learn
  • Demonstrate a customer first mindset
  • Strong attention to detail and produces high-quality deliverables
  • Ability to work in a team environment to bring “vision” to reality – execute on strategy
  • CRM reporting (Salesforce is ideal)
  • Social Tool experience with LinkedIn, LinkedIn Sales Navigator and Bambu (or related)
  • Excellent written, verbal and presentation skills
  • Strong organizational skills
  • Analytical skills and critical thinking skills
  • Ability to present complex information in a clear, concise manner
  • Ability to multi-task and prioritize high-value projects
  • Ability to take initiative, be proactive and work independently

Not required but valuable in this role:

  • Quota carrying experience
  • Project management skills
  • Social/Modern Selling Experience
  • Process Creation/execution experience
  • ABM experience
  • Curriculum design, instructor led and e-learning

Benefits 

  • Medical, Dental, and Vision Insurance
  • Paid Parental Leave
  • Telehealth coverage
  • Flexible work schedules and work from home opportunities
  • Development and career growth opportunities
  • Open Time Off
  • 401(k) matching program
  • Adoption Assistance 
  • Infertility treatments

 

See more Genesys benefits information at  https://mygenesysbenefits.com/

 

 

Covid-19:

Safety for our employees and our communities is a key priority for Genesys. We continue to experience rapid growth during the Covid-19 pandemic and are conducting remote hiring and onboarding processes. All hiring and onboarding processes are being conducted remotely at this time.

Genesys encourages everyone who can get vaccinated to get vaccinated; it’s the most empathetic thing we can do for our own health and the health of those around us. At this time, Genesys does not require new hires be fully vaccinated. However, where legally permissible, Genesys will only welcome vaccinated employees back to Genesys Offices as these reopen. Those who are not vaccinated at that time may continue to work remotely if the nature of their job allows it. Customer-facing employees will need to follow customer guidelines.

As our Covid-19 task force and internal teams plan to reopen our global offices, the policies and procedures will continue to be updated.


About Genesys:

Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com


Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

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