Sales Development Team Lead - (English/French Speaker)

190001HG Requisition #

The Team Lead for Sales Development supports the Senior Director of Sales Development- EMEA with the daily operations of the frontline Sales Development Reps (SDR’s). The Team Lead carries the total new pipeline quota for all assigned European regions. The Genesys model supports the Enterprise segments (longer sales cycles, more stakeholders, more complex solutions) as well as a more structured approach for the Commercial and Mid Market segments. (shorter sales cycles, less stakeholders, less barriers to adopt solution).

The Team Lead needs to provide motivation, monitoring, and coaching for all segment skill sets of the SDR team members. This role is to support our effort in creating cross-functional alignment with sales, marketing and customer care to build a consistent, predictable, and scalable pipeline for total revenue growth across all Mid-Market, Commercial and Enterprise segments; via the participation in organisational POD formations.

Key Responsibilities:

  • Manage and mentors the SDR team to carry out daily prospecting, identifies, qualifies and cultivates a blend of inbound and outbound sales leads via strategic planning, intelligent calling, targeted prospect company research,  utilising intent buying signals across a wide range of channels – social, email, phone, events, chats utilising some of the most sophisticated prospecting tools used by Genesys ( SFDC, Outreach,, LinkedIn, Marketo, Eloqua etc).
  • Monitors the team are accurately recording and following the internal qualification generation process guidelines in the company’s global CRM and task management systems (Outreach)
  • Builds strong partnerships with marketing and sales to form part of the strategy for EMEA assigned regions
  • Manage marketing and sales activities to ensure the regional team are fully briefed on forthcoming events and their workload is organized to manage the prioritization and timeliness of completion of opportunity qualification
  • Delivers measurable results in concise reporting format directly to the Snr Director Sales Development - EMEA.
  • Ensures that KPI’s are met such as number of qualified leads, appointments set, and percentage of conversion rates, total bookings revenue, win rates etc., and show targeted quarterly improvement.
  • Responsible for ongoing performance feedback along with creation and delivery of probationary and annual performance reviews.

Minimum Requirements:

  • BSc/BA in Business Administration, Marketing, Sales or a related field; MSc/MA/MBA is a plus or equivalent work experience
  • Proven business-to-business experience in a successful inside sales, marketing, lead generation environment.
  • Proven experience in a supervisory capacity
  • Understanding of the telecommunications industry and call center technology preferred.
  • Exceptional interpersonal, organizational and verbal and written communication skills
  • Proficient in all operational MS Office product suites, and other CRM platforms
  • Comfortable working within a fast paced and analytical environment that requires willingness to learn and apply new concepts and strategies quickly. 

Work Context: 

  • Must be legally eligible to work in UK.
  • Travel expectations are dependent on regional team requirements so need to be willing and able to travel within EMEA. However 80% will be office based.
  • Ability to speak additional languages is essential – English essential with French an advantage.
  • Work the assigned territory which will be aligned to time zones and work schedules framed according to the territory assigned. 

About Us:

Genesys® powers more than 25 billion of the world’s best customer experiences each year. We put the customer at the center of everything we do and passionately believe that great customer engagement drives great business outcomes. More than 10,000 companies in more than 100 countries trust the industry’s #1 customer experience platform to orchestrate omnichannel customer journeys that eliminate silos and build lasting relationships. With a strong track record of innovation and a never-ending desire to be first, Genesys is the only company recognised by top industry analysts as a leader in both cloud and on-premise customer engagement solutions. Connect with Genesys via, Twitter, Facebook, YouTube, LinkedIn, and the Genesys blog.


Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, disability, veteran status, and other protected characteristics. #LI-AW1




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