Sales Operations
2000006U Requisition #

Sales Enablement Program Manager



Job Description:


The Sales Enablement Program Manager role will have two main responsibilities: 1) develop, manage and execute strategic enablement programs, and 2) enable Genesys to increase sales productivity, efficiency and velocity by leading a variety of enablement initiatives. This person will work closely with Sales Managers and reps to identify support needs and define priorities; work cross-functionally with Sales & Services Operations, Marketing, Product Management, Sales University and other teams to deliver enablement assets and execute strategies; report on program engagement and effectiveness; present quarterly updates to Sales Leadership and Sales & Services Operations Management.




Who will be successful in this role? Someone who has natural drive and a service-first mindset that is dedicated to the success of our Global Sales Network. They will achieve this by enabling and empowering reps and support teams to drive business and execute on KPIs. This person will demonstrate a natural curiosity about the business and proactively seek to identify innovative ways to solve for the unique needs of our Global Sales Teams. A individual that thrives in a highly competitive and ever-evolving environment.  








  • Develop, deliver and maintain global Enablement Programs

  • Grow and develop strategic vendor relationships

  • Participate in Sales Leaders calls, quarterly business reviews (QBR), regional sales meetings, forecast calls, 1 on 1’s, etc.

  • Work closely with regional Sales Leaders and Sales Managers to understand the needs of their teams; identify gaps in sales readiness; propose solutions; adjust enablement strategies where needed; ensure field adoption

  • Provide thought leadership in the areas of sales readiness and evolution

  • Collaborate with key stakeholders across the organization to deliver tool kits and results for strategic initiatives and programs.

  • Regularly analyze and report on the impact of sales enablement activities, and identify corrective actions to ensure the success of the overarching strategic objectives

  • Create Salesforce reports and dashboards; manage Salesforce Opportunity fields as related to sales enablement needs

  • Continuous push to drive improvement and innovation across enablement programs

  • Approximately 10-15% travel required




  • Bachelor’s degree or equivalent 5+ years of experience in developing and managing sales related strategies and projects

  • Ability to design and deliver content that is highly visual and easy to learn

  • Demonstrate an understanding of a customer-centric sales approach

  • Strong attention to detail and produces high-quality deliverables

  • Ability to work in a team environment to bring “vision” to reality – execute on strategy

  • Ability to work with modern, engagement sales tools (salesforce, LinkedIn Sales Navigator, Engagio, Tablaeu, EveryoneSocial, Gong)

  • Excellent written, verbal and presentation skills

  • Strong organizational skills

  • Analytical skills and critical thinking skills

  • Ability to present complex information in a clear, concise manner

  • Ability to multi-task and prioritize high-value projects

  • Ability to take initiative, be proactive and work independently


Not required but valuable in this role:


  • Quota carrying experience

  • Project management skills

  • Social Selling experience

  • Process Creation/execution experience

  • ABM Orchestration experience



About Genesys

Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a ServiceSM so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys CloudTM, an all-in-one solution and the world’s leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. Visit www.genesys.com. 



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