Sales Operations
180001JA Requisition #
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The Sales Operations Specialist is a vital part of the overall Sales organization and provides crucial support for the global Sales team including project management, systems analysis, and enablement.


Major Responsibilities/Activities

·         Support operational aspects of opportunity lifecycle and quote to order process

·         Manage sales process related data in Salesforce.com

·         Enforce and manage data governance processes

·         Drive a variety of Sales Ops projects and work with IT on execution of projects

·         Support sales team with adoption and usage of tools

·         Document Sales/Sales Operations processes and policies

·         Train stakeholders in one on one, group, or ad hoc training sessions and documentation

·         Assist field sales with coordination between cross functional teams to get a deal done

·         Proactively identify and implement solutions for business process issues

·         Special projects as directed by Sales and Sales Operations management


Minimum Requirements

·         2 year of related experience

·         Experience using and administering Salesforce.com

·         Very strong written and verbal communication skills

·         Microsoft Office skills (e.g. Word, Excel, PowerPoint and Outlook)

·         Ability to multi-task, prioritize and be detail-oriented

·         Ability to take initiative and be proactive

·         Ability to work independently and be resourceful

·         Customer service skills

·         Creative and critical thinking skills

·         Organizational and clerical skills

·         Inductive and deductive reasoning

·         Flexible and adaptable

·         Excellent attention to detail, organization, and problem solving skills

·         Effective time management skills including the ability to handle multiple projects simultaneously

·         High level of interpersonal skills and ability to work in a proactive and team oriented manner


·         Ability to handle sensitive and confidential information at the highest level 

About Us:

Genesys® powers more than 25 billion of the world’s best customer experiences each year. We put the customer at the center of everything we do and passionately believe that great customer engagement drives great business outcomes. More than 10,000 companies in more than 100 countries trust the industry’s #1 customer experience platform to orchestrate omnichannel customer journeys that eliminate silos and build lasting relationships. With a strong track record of innovation and a never-ending desire to be first, Genesys is the only company recognized by top industry analysts as a leader in both cloud and on-premise customer engagement solutions. Connect with Genesys via www.genesys.comTwitterFacebookYouTubeLinkedIn, and the Genesys blog.


Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.


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