Salesforce Solution Architect

1900010D Requisition #


Genesys is looking for an experienced Salesforce Solution architect with strong experience in Salesforce platform and related technologies. As a Salesforce Solution Architect, you will integrate business needs and technical solutions to manage and execute the implementation of Salesforce solutions. The candidate will design and create Salesforce architecture that implements the functioning software systems, services and solutions and supports the integration to other Cloud and On-premise systems. This role will work closely with the technical team leads, developers, infrastructure team, business analysts and stakeholders to design highly scalable and sustainable solutions. The candidate will be customer focused, highly collaborative and constantly seek input to ensure success. The candidate should be ready to get their hands dirty and jump in and write code/troubleshoot if necessary (Apex, Visualforce, Lightning Components, front end web technologies & data migration).

Key Responsibilities:

  • Design application architecture solutions that span multiple Salesforce Clouds (Sales, Service, Marketing, Analytics, Social, Communities) that meet business requirements; articulate design considerations, trade-offs, benefits, and recommendations for an application architecture
  • Must be versed in new and upcoming features to guide implementation of applicable features
  • Serve as a solution architect to ensure deliverables for Projects are done in line with best practices and strategic platform direction
  • Individual contributor with comprehensive knowledge of the Salesforce platform, including technical and functional capabilities; ability to execute on highly complex or specialized projects.
  • Oversight of multiple vendors involved with Salesforce Configuration and Development work
  • Participate in the development of architectures, strategies, and policies around data governance; including master data management, metadata management, data quality and data profiling
  • Optimization of solutions through an understanding of business needs and technology capabilities
  • Communicate and work effectively with cross functional teams including business teams, product teams, global IT Apps teams, consultants & vendors
  • Document as-is and to-be architecture solutions. Present complex solutions options and benefits to key technical program stakeholders.
  • Efficiently manage shifting priorities, demands and timelines through analytical and problem-solving capabilities, prioritization and communication
  • Collaborate with Salesforce technical team to ensure Salesforce development teams follow best practices when architecting, programming or documenting solutions.
  • Work with Salesforce technical team to design and implement deployment automation and CI/CD tools and promote adoption by the entire Salesforce development team
  • Adhere to high-quality development principles while delivering solutions on-time and on-budget.
  • Maintains up-to-date knowledge of a broad range of emerging technology trends and identifies opportunities where technology might be deployed to deliver business improvements and competitive advantage.

Required Qualifications:

  • Bachelor's degree required in Computer Science, Software Engineering, Technology, or in a related field
  • 8 + years of Experience in technology implementation for full lifecycle enterprise software projects.
  • 5 + years of Experience in architecting and developing full stack solutions using Salesforce Platform
  • Expert level understanding of the Salesforce product suite, including Sales, Service, Community, and Marketing Clouds, as well as the Platform
  • Expert level experience defining the system architecture landscape, identifying gaps between current and desired end-states, and delivering a comprehensive solution that will enable achievement of the desired business outcomes
  • Strong Experience in designing and developing software components and having a strong background in database design and system architecture
  • Experience integrating Salesforce with different business systems, as well as working with integration tools (ETL, marketing automation, reporting, etc.)
  • Experience with implementing CPQ & CLM solutions
  • Experience with single-org deployments and multi-org consolidations
  • Expert level understanding of environment management, release management, code versioning best practices, and deployment methodologies
  • Strong experience in architecting continuous integration and continuous delivery solution for applications
  • Ability to think critically and challenge conventional thinking

Preferred Qualifications:

  • Salesforce Certified Administrator and Advanced Administrator
  • Salesforce Certified Sales Cloud Consultant and Salesforce Certified Service Cloud Consultant
  • Salesforce Platform Developer Certifications
  • Salesforce Certified Application & System Architect
  • Experience with Salesforce CPQ
  • Certified Scrum Master

About Us:

Genesys® powers more than 25 billion of the world’s best customer experiences each year. We put the customer at the center of everything we do and passionately believe that great customer engagement drives great business outcomes. More than 10,000 companies in more than 100 countries trust the industry’s #1 customer experience platform to orchestrate omnichannel customer journeys that eliminate silos and build lasting relationships. With a strong track record of innovation and a never-ending desire to be first, Genesys is the only company recognized by top industry analysts as a leader in both cloud and on-premise customer engagement solutions. Connect with Genesys via www.genesys.comTwitterFacebookYouTubeLinkedIn, and the Genesys blog.


Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.


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