Senior Account Executive, Commercial Ohio

Direct Sales
180001JV Requisition #
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This is a tremendous opportunity for individuals who appreciate working in a fast paced environment with cutting-edge technology.  Overall responsibility for the Territory Manager is to maximize revenues through a combination of direct and indirect sales of Contact Center solutions.  You will develop and implement a comprehensive strategy that maximizes Interactive Intelligence opportunities across all product lines.


Every day, our amazing sales teams Sell and promote our award winning Customer Experience products and solutions.  Highly motivated individuals will achieve revenue targets on a monthly and quarterly basis.   If you thrive in a high velocity and ever changing environment this would be a great opportunity for you.


Key Responsibilities:


  • Develop and apply an understanding of Interactive Intelligence products, sales methodology and processes.
  • Prospect and develop pipeline on a daily basis through a variety of methods including phone calls, email, LinkedIn, etc.
  • Develop a deep Understanding of the customer’s industry, market sector and business environment to position products and solutions accordingly.
  • Work with key channel and alliance partners to identify and execute on joint opportunities.
  • Consistently achieve/exceed an annual sales quota by selling to new accounts.
  • Track all activities and revenue projections in for accurate reporting and forecasting.
  • Collaboratively strategizes with opportunity team members to solve deal-level challenges.


Minimum Requirements:



  • BS/BA or equivalent work related work experience
  • 8 years’ sales experience preferred. Minimum of 5+ years of experience in selling Telecommunications-related software. (ACD, IVR, CTI or related applications)
  • Must have a significant track record of accomplishment selling to medium to large corporate clients and/or Telecommunications Service Providers and the management of Resellers experience
  • Exceptional verbal and written communications skills, Capable of representing the company at the most senior levels.
  • Be comfortable working in a fast-paced environment where roles and responsibilities change quickly
  • Ability to travel throughout assigned geography.
  • Knowledge of Contact Center Management, Customer Relationship Management
  • Ability to work independently with limited direction.  Must be a motivated self-starter.
  • Must have Technical Proficiency – an ability to learn and present the solution set to a reasonable depth
  • Strong time management skills; be able to establish clear, realistic timelines to accomplish goals

About Us:

Genesys® powers more than 25 billion of the world’s best customer experiences each year. We put the customer at the center of everything we do and passionately believe that great customer engagement drives great business outcomes. More than 10,000 companies in more than 100 countries trust the industry’s #1 customer experience platform to orchestrate omnichannel customer journeys that eliminate silos and build lasting relationships. With a strong track record of innovation and a never-ending desire to be first, Genesys is the only company recognized by top industry analysts as a leader in both cloud and on-premise customer engagement solutions. Connect with Genesys via www.genesys.comTwitterFacebookYouTubeLinkedIn, and the Genesys blog.


Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.


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