2100006J Requisition #

Are you interested in working for a 5000+ global software company, doing extremely challenging and interesting work in sales? We have an exciting opportunity for a professional to join our salesforce as a Senior Account Executive, Commercial selling our SaaS Customer Experience Cloud solution.


What this role is:

The Senior Account Executive, Commercial is the catalyst behind Genesys’ success as an organization. As a consultative sales professional, you are responsible for driving revenue growth and bringing in net new business from prospects and existing customers in the market sector for Genesys that focuses on businesses with less than 1000 agent positions.

In this key role, you help solve the business needs of prospects and customers by aligning those needs and objectives with Genesys solutions. You will collaborate within a team to manage all opportunities and customers and are responsible for coordinating resources and managing the sales campaign across the entire opportunity pipeline.


What this role isn’t: 

It is not a “one-man-band” role but you will be part of a dedicated team, called POD. Besides you as the Account Executive, this POD includes a Sales Development Rep, a Solutions Consultant, a Customer Service Director, and a Genesys Advisor who are all there to help you close deals and keep our customers loyal. Your main goal is to turn as many opportunities into closed-won deals as possible.

As an Account Executive, you fulfill a vital role of leveraging leads provided by Marketing and developing new opportunities on your own, handling all different kinds of sales scenarios, and ultimately closing opportunities provided to them. 


What you’ll bring to the table:

Genesys as a company are passionate about Customer Experience and our solutions pivot around improving a customer journey and ultimately their Customer Experience. We are looking for someone able to lead through a passion for great CX, innovation, and commitment to results. 

Your superior active listening skills will drive you to collaborate effectively alongside multiple team members, in an international and dynamic environment.


Some details about what you’ll do:

  • Collaborate with peers and management around ways to continually improve the sales organization
  • Identify customer needs and effectively understand and respond to customer objections
  • Connect client’s business objectives with Genesys offerings and solutions
  • Negotiate and close as many sales campaigns as possible
  • Provide guidance on customer and prospect corporate strategic initiatives
  • Effectively sell a broad portfolio of products across a wide range of industries
  • Assist the customer in maximizing the return of their investment with Genesys
  • Be proactive in all aspects of opportunity development
  • Build and expand relationships with Economic Buyer in prospect and customer accounts
  • Establish yourself as a ‘Trusted Advisor’ to the prospect or customer
  • Bring net new and innovative ideas to both the internal team and the customer
  • Assist in creating an environment of teamwork and continuous improvement
  • Demonstrate a commitment to excellence (i.e. strong business acumen)
  • Partner with sales and additional pre-sales engagement members to align goals and ensure ongoing refinement


What do you need to have?

  • +5 years previous business-to-business SaaS and Cloud Sales experience with a documented track record of success as a Sales Account Executive in a net new business role Account Executive
  • Experienced in being part of numerous complex and consultative sales engagements, being proactive in leveraging the market potential in finding new opportunities
  • Excellent objection handling and negotiating abilities
  • Highly persuasive with a likeability factor
  • Strong collaboration skills and ability to work alongside multiple team members
  • Strong time-management and organization skills
  • Ability to multi-task and manage multiple streams of work simultaneously
  • Excellent written and verbal communication skills
  • Ability to effectively communicate with internal stakeholders
  • Highly resourceful when need to overcome barriers and objections
  • Proven record of meeting/exceeding established goals
  • Ability to communicate with all levels within the customer/prospect’s organization
  • Ability to communicate and present to Genesys management as required
  • Fluent English and German
  • Available to travel for 50% of the time
  • Enterprise software or contact center industry experience is a plus


Safety for our employees and our communities is a key priority for Genesys. We continue to experience rapid growth during the Covid-19 pandemic and are conducting remote hiring and onboarding processes. All hiring and onboarding processes are being conducted remotely at this time. We utilize Zoom video meetings and phone calls during the interview process. We will be working remotely through at least June 30, 2021, in most locations and we are re-evaluating the opening date of all the Genesys offices on an ongoing basis.


About Genesys

Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Service℠ so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud™, an all-in-one solution and theworld’s leading public cloud contact center platform,designed for rapid innovation, scalability and flexibility. Visit www.genesys.com.


Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics. #LI-RK1


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