Senior Account Executive, Enterprise – Seoul, South Korea

200000SX Requisition #

Senior Account Executive, Enterprise – Seoul, South Korea

The Enterprise Senior Account Executive is the catalyst behind Genesys’ success as an organization. We are looking for someone able to lead through a passion for great CX, Cloud and SaaS innovation and commitment to results.

As a consultative sales professional, the Enterprise Account Executive maintains and expands relationships with strategically important and large enterprises. Assigned to a number of named customers, you will be responsible for driving revenue growth and bringing in net new business from prospects and current customers.

The Enterprise Account Executives own all opportunities and customers and are responsible for coordinating resources and managing the sales campaign across the entire opportunity pipeline.

Strategic Value of Role

Generate revenue for Genesys through new logo acquisition and current customer expansion:

  1. Exceed projected revenue goals in the assigned named accounts
  2. Land new logo customers for Genesys offerings by fulfilling client needs
  3. Expand the Genesys footprint within current customer accounts through cross-sell and up-sell opportunities
  4. Handle all prospect and customer objections and justify their investments in Genesys solution(s)


You’ve been there and done this…

  • Collaborate with peers and management around ways to continually improve the sales organisation
  • Lead account planning process that develops account strategy, financial targets and critical KPIs
  • Provide guidance on customer and prospect corporate strategic initiatives
  • Identify customer needs and effectively understand and respond to customer objections
  • Connect client’s business objectives with Genesys offerings and solutions
  • Provide expertise around particular areas of interest to discuss industry best practices and development of high-level strategies
  • Retain current customer base and expand footprint through cross/up sell opportunities
  • Build and expand relationships with Economic Buyer in prospect and customer accounts
  • Establish yourself as a ‘Trusted Advisor’ to the prospect or customer
  • Bring net new and innovative ideas to the both internal team and the customer
  • Be proactive in all aspects of opportunity development, such as SaaS, cloud contact centre opportunities etc.
  • Generate short term results whilst maintaining a long-term perspective to maximize overall revenue generation
  • Accurate quarterly forecasting and revenue delivery


What do you need to have......?

  • 10+ years previous business-to-business experience in one or more of the following areas with a documented track record of success:
    • Senior Account Executive
    • Complex and Consultative Sales Environment
  • Candidate must have extensive experience selling into the South Korea market.
  • Experience selling into the South Korea market an added advantage
  • Cloud or SaaS based enterprise software or CX/contact centre industry experience(s) a plus
  • Excellent objection handling and negotiating abilities
  • Strong collaboration skills and ability to work alongside multiple team members
  • Strong time-management and organization skills
  • Ability to multi-task and manage multiple streams of work simultaneously
  • Excellent written and verbal communication skills
  • Ability to effectively communicate with internal stakeholders
  • Highly resourceful when need to overcome barriers and objections
  • Proven record of meeting/exceeding established goals
  • Ability to communicate with all levels within customer/prospect’s organization
  • Ability to communicate and present to Genesys management as required
  • Team building, the ability to listen, to be respectful of others and to influence are critical personality attributes.
  • Language - Native Korean & business level English is mandatory


About Us:

Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organisations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Service℠ so organisations of any size can provide true personalisation at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud™, an all-in-one solution and the world’s leading public cloud contact centre platform, designed for rapid innovation, scalability and flexibility. Visit

Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics. LI-JM1

Please note that Genesys will not accept resumes from agencies at this time.

To be eligible to apply for this role you must be legally permitted to work in South Korea

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