Sr. Account Executive, Enterprise

Direct Sales
180000T7 Requisition #
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We have an exciting opportunity to join us as a Senior Account Executive based from our office in Milan covering Northern Italy. Working on Enterprise customers, you will drive revenue growth by securing new business from new and existing customers. This will be achieved primarily through selling our Pure Engage solution but also our other solutions. 


You are responsible for all opportunities and accounts assigned to you which are likely to fall across a various industries. This responsibility requires the management of both pre and post-sales support resources throughout sales campaigns. This role reports to the Sales Manager.


Key Responsibilities: 

  • Identify customer needs and effectively understand and respond to customer objections
  • Connect client’s business objectives with Genesys offerings and solutions
  • Negotiate and close as many sales campaigns as possible
  • Retain current customer base and expand footprint through cross/up sell opportunities
  • Effectively sell a broad portfolio of products across a wide range of industries
  • Assist the customer in maximizing the return of their investment with Genesys
  • Be proactive in all aspects of opportunity development
  • Build and expand relationships with Economic Buyer in prospect and customer accounts
  • Establish yourself as a ‘Trusted Advisor’ to the prospect or customer
  • Collaborate with peers and management around ways to continually improve the sales organization
  • Provide guidance on customer and prospect corporate strategic initiatives
  • Provide expertise around particular areas of interest to discuss industry best practices and development of high level strategies
  • Bring net new and innovative ideas to the both internal team and the customer
  • Assist in creating an environment of team work and continuous improvement
  • Demonstrate a commitment to excellence (i.e. strong business acumen)
  • Partner with sales and additional pre-sales engagement members to align goals and ensure ongoing refinement

 Minimum requirements:

  • Account Executive experience within Enterprise market as a preference
  • Ability to manage Partners and Advisors Ecosystem
  • Complex and Consultative Sales Environment experience
  • Excellent objection handling and negotiating abilities
  • Extensive career in business-to-business, selling a similar cloud based solution with a documented track record of success:
  • Ability to effectively communicate with internal stakeholders
  • Highly persuasive

·       Superior active listening skills

  • Strong collaboration skills and ability to work alongside multiple team members
  • Strong time-management and organization skills
  • Ability to multi-task and manage multiple streams of work simultaneously
  • Excellent written and verbal communication skills
  • Highly resourceful when need to overcome barriers and objections
  • Ability to communicate with all levels within customer/prospect’s organization
  • Ability to communicate and present to Genesys management as required
  • International business development experience would be an advantag


The Account Executive team is responsible for all customers and opportunities across the Genesys business. They fulfil a vital role of leveraging leads provided by Marketing, handling all different kinds of sales scenarios and ultimately closing opportunities provided to them. The Account Executive’s main goal is to turn as many opportunities into closed-won deals as possible. Once an opportunity has been closed, the Account Executive’s job is to help manage the initial phases of post-sales support and ensure implementation is set up accordingly. This is achieved through the support of additional resources - such as Technical Pre-Sales Support and Business Consultants – whose goal is to help you close the deal.

About Us:



Genesys is the world’s leading provider of customer service and contact software — with more than 4,700 customers in 120 countries. Drawing on its more than 20 years of customer service innovation and experience, Genesys is uniquely positioned to help companies bring their people, insights and customer channels together to effectively drive today’s customer conversation. Genesys software directs more than 100 million interactions every day, maximizing the value of customer engagement and differentiating the experience by driving personalization and multi-channel customer service – and extending customer service across the enterprise to optimize processes and the performance of customer-facing employees.


Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, colour, religion, sex, disability, veteran status, and other protected characteristics. #LI-AR1

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