📁
Sales
📅
2100007G Requisition #

Do you have a passion to create amazing customer experiences? Are you a consultative sales professional responsible for driving revenue growth and bringing in net new business from prospects and current customers? 

 

As a Senior Account Executive, you will be the catalyst behind Genesys’ success as an organization. In this role, you are a consultative sales professional, responsible for driving revenue growth and bringing in net new business from prospects and current customers. You help solve the business needs of prospects and customers by aligning those needs and objectives with Genesys solution(s), owning all opportunities and customers, being responsible for coordinating resources and managing the sales campaign across the entire opportunity pipeline.

 

Why work for Genesys?

  • You have the opportunity to drive the business through accurate forecasting and strategic account planning for your territory, understanding our customer's strategies and help them drive their business using our unique solutions.
  • You have the chance to create dynamic sales presentations working with industry best technical experts.
  • Working for a Magic Quadrant leader

 

Some details about what you’ll do:

Financial

  • Achieve Annual / Quarterly Sales Account Manager software, maintenance, services targets for sales of Genesys products
  • Maximise the total value of solutions sold
  • Develop several Strategic Accounts
  • Ensure invoices are paid to Genesys standard Terms and Conditions
  • Ensure orders are recognizable under Genesys rules

Product Knowledge / Market Awareness:

  • Maintain a sound knowledge of Genesys products
  • Develop a sound knowledge of Genesys procedures and practices
  • Keep up-to-date with the latest products supplied by the Company and partners
  • Be aware of the current Contact Centre & CRM market place and any developments within it by regular discussions with suppliers, customers, in-house personnel, and by reading relevant journals
  • Leverage the knowledge and expertise of colleagues

Prospecting:

  • Qualify and progress enquiries received by phone / post (ITT) / referral / seminars / Tele-marketing etc.
  • Determine if we can supply a solution based upon our core products and services
  • Carry out self-generated prospecting activities (Target a/c’s, cold calling, mailshots, etc.)
  • Work closely with marketing to carry out larger scale prospect generation activities
  • Accurately forecast 30, 60 and > 90-day prospects
  • Encourage existing customers/partners to provide referral & sales leads
  • Take a leading role in appropriate seminar and exhibition activity, then rigorously follow up
  • Develop and maintain detailed account plans for strategic accounts that produce continual revenue year on year

Proposals and Bid Sign-off:

  • Produce detailed proposals, as per company standard proposals, including Terms and Conditions
  • Technical sign-off is to be agreed before the Bid Review meeting
  • Have available at Bid Review meeting the proposal, pricing proposition, and project plan (where appropriate)
  • Get all approvals before delivery to the prospect/customer

Sales Process:

  • Qualify prospects, using standard Genesys qualification tools
  • Produce a detailed sales plan that ensures the best chance of a Genesys win
  • Demonstrate Genesys products with pre-sales to prove their effectiveness and functionality
  • Actively plan to use managers, corporate staff, and all appropriate areas of Genesys to win business
  • Produce professional proposals explaining why Genesys should be the preferred supplier
  • Display a high level of technical knowledge of the proposed solution

Post Sales and Strategic Account Development:

  • Ensure formal order and contract paperwork is received as soon as possible after verbal order is given, and monitor order to ensure timely software delivery
  • Advise Genesys University of training requirements for customers
  • Develop and maintain detailed Strategic Account sales plans using Genesys methodology
  • Conscientiously maintain detailed customer files on SFDC
  • Hold regular account meetings with strategic customers
  • Hold business planning meetings with Strategic Accounts on a half-yearly basis

Marketing:

  • Participate in vertical market seminars
  • Participate in presentations to partners / major consultants, as appropriate
  • Participate in company presentations to strategic customers and prospects
  • Participate in selected PR activities, as appropriate

Sales/Business Reporting:

  • Provide monthly and quarterly prospect and business-reports/plans
  • Provide monthly customer age debt updates

 

What do you need to have 

  • Between 7 and 10 years of experience of strategic software solution/application sales
  • Regular over-achievement against quarterly and annual software targets
  • New Business sales focus
  • Min. 3 years of CRM/ERP/BI product experience
  • Determined, goal-oriented, and professional
  • Motivated by success and customer satisfaction
  • Self-starter
  • Team player and contributor
  • Builds significant confidence in others
  • Flexibility and ability to handle change
  • Has a passion for software sales
  • Direct / Strategic experience of CRM/ERP/BI software solution sales

Covid-19

Safety for our employees and our communities is a key priority for Genesys. We continue to experience rapid growth during the Covid-19 pandemic and are conducting remote hiring and onboarding processes. All hiring and onboarding processes are being conducted remotely at this time. We utilize Zoom video meetings and phone calls during the interview process. We will be working remotely through at least June 30, 2021, in most locations and we are re-evaluating the opening date of all the Genesys offices on an ongoing basis.

About Genesys

Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a ServiceSM so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys CloudTM, an all-in-one solution and the world’s leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. Visit www.genesys.com

Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics. #LI_FS1

 

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