2100021M Requisition #

The Senior Account Executive is the catalyst behind Genesys’ success as an organization. As a consultative sales professional, the Account Executive is responsible for driving revenue growth and bringing in net new business from prospects and current customers. Account Executives help solve the business needs of prospects and customers by aligning those needs and objectives with Genesys solution(s). Account Executives own all opportunities and customers and are responsible for coordinating resources and managing the sales campaign across the entire opportunity pipeline.

Key Responsibilities:


•    Winning Cloud business revenue within Enterprise & Commercial Business accounts according to the business plan.
•    Develop partnerships in the partner ecosystem to drive new business.
•    Ability to do an initial demonstration of the Genesys Cloud capabilities.
•    Position Genesys products and services and improve Customer’s impact.
•    Negotiate and create product and service orders, contract addendums and renewals.
•    Manage and develop existing contacts and create ambassadors.
•    Weekly accurate forecast to sales management.
•    Create business plans in collaboration with the extended team in order to drive net new revenue and ensure customer success.



•    Fluent in Spanish and English.
•    A proven sales hunter/farmer and closer.
•    5+ years of outside enterprise software sales experience.
•    Strong preference for SaaS and EaaS.
•    Passionate about customer success - teaming with the extended team.
•    Proven track record of exceeding sales quota preferably  SaaS solutions.
•    Excellent communication/negotiating/closing skills with customers/prospects.
•    Ability to negotiate commercial contracts and maintain good pricing.
•    Proven commercial success in working with executives, VP and ‘C’ level.
•    Ability and proven experience with strategic thinking and complex processes.


An amazing time to join the most innovative company in the world. We’re looking for exceptional talent to drive impact at our customers and define the future of Customer Experience


Safety for our employees and our communities is a key priority for Genesys. We continue to experience rapid growth during the Covid-19 pandemic and are conducting remote hiring and onboarding processes. All hiring and onboarding processes are being conducted remotely at this time. We utilize Zoom video meetings and phone calls during the interview process. We will be working remotely through at least December 31, 2021, in most locations, and we are re-evaluating the opening date of all the Genesys offices on an ongoing basis. 

About Genesys:

Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.

Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

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