Senior Account Executive, Enterprise

210002H6 Requisition #

Are you interested in working for a 5000+ global software company, doing extremely challenging and interesting work in sales? This is the role for you.


What this role is:

The Account Executive is a consultative sales professional, responsible for driving revenue growth and bringing in net new business from prospects and current customers. 

In this role, you will help to solve the business needs of prospects and customers with Genesys solutions. You will be responsible for coordinating resources and managing the sales campaign across the entire opportunity pipeline. You will support Genesys growth across different industries such as telco, government, manufacturing and retail.


What this role isn’t:

This isn’t a tick the box benefits position. You will demonstrate a commitment to excellence and strong quality results.

It’s also not a “manage and don’t do” role. We are looking for a thoughtful leader and strategic partner to work in a hands-on style providing expertise around specific areas of interest, to discuss industry best practices and development of high-level strategies


What you’ll bring to the table:

We are looking for someone able to lead through a passion for great CX, innovation, and commitment to results. Your consultative and selling experience is a key to succeed, together with your ability to communicate with all levels within customer or prospect’s large multinational accounts organizations.

Your superior active listening skills will drive you to collaborate effectively alongside multiple team members, in an international and dynamic environment. 


Some details about what you’ll do:

  • Manage Genesys Enterprise accounts through accurate quarterly forecasting, account resource coordination, account strategy, and planning
  • Develop and maintain competitive knowledge on industries and products
  • Collaborate with peers and management around ways to continually improve the sales process
  • Identify customer needs and effectively understand and respond to customer objections
  • Connect client’s business objectives with Genesys offerings and solutions
  • Negotiate and close sales campaigns
  • Guide customer and prospect corporate strategic initiatives
  • Build and expand relationships with Economic Buyer in prospect and customer accounts
  • Assist in creating an environment of teamwork and continuous improvement


Minimum requirements

  • 10+ years of previous business-to-business experience with a documented track record of success in complex and Consultative Sales Environment 
  • Business very fluent Italian and English.
  • Proven record of meeting/exceeding established goals
  • Strong time-management and organization skills
  • Excellent written and verbal communication skills
  • Familiar with Salesforce or other leading CRMs, Microsoft Office and particularly excellent PowerPoint skills


 Preferred Skills

  • University degree 
  • Enterprise software or contact center industry experience 
  • Cloud or Saas based software sales 



Safety for our employees and our communities is a key priority for Genesys. We continue to experience rapid growth during the Covid-19 pandemic and are conducting remote hiring and onboarding processes. All hiring and onboarding processes are being conducted remotely at this time. We utilize Zoom video meetings and phone calls during the interview process. We will be working remotely through at least December 31, 2021, in most locations, and we are re-evaluating the opening date of all the Genesys offices on an ongoing basis. 

About Genesys:

Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit

Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

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