Senior Account Executive, Enterprise & Mid-Market - Taiwan

200000RP Requisition #

Senior Account Executive, Enterprise & Mid-Market - Taiwan

The Senior Account Executive is the catalyst behind Genesys’ success as an organization.

As a consultative sales professional, the Senior Account Executive is responsible for driving revenue growth and bringing in net new business from prospects and current customers. Senior Account Executives help solve the business needs of prospects and customers by aligning those needs and objectives with Genesys solution(s).

Senior Account Executives own all opportunities and customers and are responsible for coordinating resources and managing the sales campaign across the entire opportunity pipeline.

Strategic Value of Role Generate revenue for Genesys through new logo acquisition and current customer expansion:

  • Exceed projected revenue goals in the assigned territory/geography Land new logo customers for Genesys offerings by fulfilling client needs
  • Expand the Genesys footprint within current customer accounts through cross-sell and up-sell opportunities
  • Handle all prospect and customer objections and justify their investments in Genesys solution(s)

Why consider this role?

  • Work for a successful technology frontrunner within the contact centre industry with a positive track record of product innovation and market leadership.
  • Genesys is a high growth software leader with exceptional future upside.
  • Benefit from a customized B2B selling process that includes Sales Aids, guidance, a Playbook, and a tightly linked CRM.

You’ve been there and done this…

  • Collaborate with peers and management around ways to continually improve the sales organization
  • Identify customer needs and effectively understand and respond to customer objections
  • Connect client’s business objectives with Genesys offerings and solutions
  • Negotiate and close as many sales campaigns as possible
  • Provide guidance on customer and prospect corporate strategic initiatives
  • Provide expertise around particular areas of interest to discuss industry best practices and development of high-level strategies
  • Retain current customer base and expand footprint through cross/up sell opportunities
  • Effectively sell a broad portfolio of products across a wide range of industries
  • Assist the customer in maximizing the return of their investment with Genesys
  • Be proactive in all aspects of opportunity development
  • Build and expand relationships with Economic Buyer in prospect and customer accounts
  • Establish yourself as a ‘Trusted Advisor’ to the prospect or customer
  • Bring net new and innovative ideas to the both internal team and the customer
  • Assist in creating an environment of teamwork and continuous improvement
  • Demonstrate a commitment to excellence (i.e. strong business acumen)
  • Partner with sales and additional pre-sales engagement members to align goals and ensure ongoing refinement

What do you need to have......?

  • Superior active listening skills
  • Excellent objection handling and negotiating abilities
  • Strong collaboration skills and ability to work alongside multiple team members
  • Strong time-management and organization skills
  • Ability to multi-task and manage multiple streams of work simultaneously
  • Excellent written and verbal communication skills • Ability to effectively communicate with internal stakeholders
  • Highly persuasive • Highly resourceful when need to overcome barriers and objections
  • Proven record of meeting/exceeding established goals • Ability to communicate with all levels within customer/prospect’s organization
  • Ability to communicate and present to Genesys management as required
  • 8+ years previous business-to-business experience in one or more of the

Following areas with a documented track record of success:

  • Senior Account Executive
  • Complex and Consultative Sales Environment
  • Multiple Pre-Sales Roles within the Software Vertical
  • International business development experience(s) a plus
  • Enterprise software or contact centre industry experience(s) a plus
  • Familiar with Cloud or SaaS experience(s) a plus

About Us:

Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organisations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Service℠ so organisations of any size can provide true personalisation at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud™, an all-in-one solution and the world’s leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. Visit Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics. LI-JM1

Please note that Genesys will not accept resumes from agencies at this time.

To be eligible to apply for this role you must be legally permitted to work in Taiwan

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