220001W4 Requisition #

Senior Account Executive - Indonesia

As Senior Account Executive you are the catalyst behind the growth and success of the company and carry responsibility for all sales opportunities across the commercial business segments.

As a consultative Sales Professional, you are expected to take ownership of positioning the full Genesys solution portfolio, developing and managing a sales pipeline, securing net-new business and driving revenue growth from within the existing customer base.

This role focuses on both direct-touch and high-touch sales to end customers in Indonesia as well as coordinating delivery and fulfillment through any one of our channel partners.

What You’ll Do: In this role, the primary responsibilities will include (but are not limited to):

  • The main external contact is with end-users and partners.
  • Spend 80% of available time in the pursuit of opportunities by having daily contact with assigned accounts.
  • Complete Account Executive Documents for every focus or investment account in his/her territory and will coordinate the overall execution of the plan.
  • Carry a quota and/or MBOs for their assigned accounts based upon activity levels and penetration at each account.
  • The Senior Account Executive will establish solid relationships at all levels within their assigned accounts and direct account-related activities to ultimately achieve better account control than our competition.
  • Manage a virtual team of colleagues that will change depending on the sales campaign and must be able to lead the team and provide constant direction.
  • Must have strong communication and decision-making skills in order to coordinate activities with multiple partners and internal organizations.
  • Be responsible and accountable for the integrity of the proposals submitted including the overall structure of the deal and the pricing of the opportunity (as per any price approval guidelines).
  • Provide regular forecasts to the district manager of current and pipeline opportunities.

You’ve been there and done this…

  • Direct Sales and Business knowledge and experience with FSI, Telco, TTL/3PL, e-commence, retail industries.
  • Manage partners as the sales cycle goes on
  • Technical Product knowledge
  • Effective presentation skills
  • Communication skills, verbal and written, in addition to building relationship within the organisation
  • Decision-making skills
  • Ability to influence both externally and internally
  • Prioritization
  • Effective time management
  • Financial skills in deal structuring including TCO analyses and leasing
  • Effective relationship building
  • Must be able to function independently with minimal supervision
  • Forecasting ability (SFDC Lighting)
  • Must be able to lead a virtual team of technicians, service colleagues, finance support personnel and partners to effectively manage an overall sales campaign.
  • Demonstration of success in large account management and quota achievement.

Desired Skills and Experience

  • Be responsible and accountable for the integrity of the proposals submitted including the overall structure of the deal and the pricing of the opportunity (as per any price approval guidelines).
  • Provide regular forecasts to the district manager of current and pipeline opportunities.

When it comes to people, the right fit at Genesys is someone with charisma and a ‘likeability factor’ who is determined to succeed, highly motivated to meet and exceed annual sales goals and willing to be coached for continuous growth and development.

Genesys offers you an environment to deliver and be successful by being part of a strong salesforce committed to delivering success.


Please note that Genesys will not accept resumes from agencies at this time.

To be eligible to apply for this role you must be legally permitted to work in Indonesia


Safety for our employees and our communities is a key priority for Genesys. We continue to experience rapid growth during the Covid-19 pandemic and are conducting remote hiring and onboarding processes. All hiring and onboarding processes are being conducted remotely at this time.

As our Covid-19 task force and internal teams plan to reopen our global offices, the policies and procedures will continue to be updated.


Reasonable Accommodations: 

Genesys is committed to providing an inclusive barrier-free environment, starting with the hiring process. If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may complete the Reasonable Accommodations Form for assistance. Please use the Candidate field in the dropdown menu to ensure a timely response.  


This form is designed to assist job seekers who seek reasonable accommodation for the application process. Submissions entered for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.  


About Genesys:

Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com


Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.


Please note that recruiters will never ask for sensitive personal or financial information during the application phase.

Previous Job Searches

Activity Feed

Job shares through Genesys
Someone applied to the Senior Telecom Operations Engineer position. 11 minutes ago
William McLaughlin referred a link. 28 minutes ago
Someone applied to the Senior Software Engineer position. 57 minutes ago
Someone applied to the Manager, Customer Success position. About an hour ago
Someone applied to the Principal Customer Success Manager position. About an hour ago