210002JN Requisition #

Do you have a passion to enable amazing customer experiences?

Are you a proven enterprise software sales professional experienced in driving revenue growth from net new business prospects and current customers?  As a Senior Enterprise Account Executive, you will bring innovative, market leading solutions to some of the largest companies where you will create and nurture the strategic relationships.

We are looking for an experienced enterprise software account executive to join our Strategic, Retail-Vertical Sales Team focused on the largest Retailers and E-commerce companies in the US.  For years now the Retail industry around us has been going through an industry-wide transformation.  Whether due to the “Amazon Effect”, changes in buyer preferences or Covid-19 as a recent tipping point - large retailers are significantly accelerating digital transformation initiatives by >5x, with a focus on e-commerce and digital engagement of customers and their markets.  With a shift from in-store interactions with customers to online, having the right digital Customer Experience (CX) strategy has never been more critical.  Whether customers engage via the web, over text, social, phone or in-person - knowing who those customers are, their history and preferences is imperative.  We all like to feel “known” by who we do business with or purchase from.  The Genesys, Customer Experience platform enables a customer-first view and engagement strategy. 

Why work for Genesys?

  • Unique opportunity to join THE company leading Customer Experience (CX) transformation for the digital era.
  • With >11,000 customers globally, Genesys is the market leader for modern Customer Experience and Contact Center solutions.   
  • 2021 Gartner Magic Quadrant leader for Contact Center as a Service (CcaaS).
  • A cloud focused company, enabling customer choice of the most comprehensive CX capabilities in the industry available as a cloud-native service across major cloud providers or private clouds. 
  • Incredible culture and collaborative company dynamic (what would you expect from a company focused on experience?)
  • Ability to own and develop your territory and account strategy
  • Competitive, uncapped commission plan with market leading accelerators


What do you need to have?

  • Proven experience accessing and developing relationships with business stakeholders and teams (Chief Digital Officers, Chief Operations Officers, Customer Officers, Experience, Sales…etc) in addition to IT.
  • Proven experience identifying and understanding customer problems and being able to align solutions to drive a recognized need, initiative, budget and timeline to solve
  • Proven experience communicating, negotiating, and closing with executives and stakeholders
  • Proven experience as a new business hunter and accomplished customer account manager
  • 7+ years of large enterprise sales experience (Cloud or SaaS based software sales preferred)
  • Confirmed ability to lead complex sales cycle, with a track record of successful revenue attainment
  • BS or BA degree or equivalent work-related work experience
  • Ability to travel


  • Medical, Dental, and Vision Insurance
  • Paid Parental Leave
  • Telehealth coverage
  • Flexible work schedules and work from home opportunities
  • Development and career growth opportunities
  • Open Time Off
  • 401(k) matching program
  • Adoption Assistance 
  • Infertility treatments


See more Genesys benefits information at  https://mygenesysbenefits.com/



Safety for our employees and our communities is a key priority for Genesys. We continue to experience rapid growth during the Covid-19 pandemic and are conducting remote hiring and onboarding processes. All hiring and onboarding processes are being conducted remotely at this time. We utilize Zoom video meetings and phone calls during the interview process. We will be working remotely through at least December 31, 2021, in most locations, and we are re-evaluating the opening date of all the Genesys offices on an ongoing basis. 

About Genesys:

Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.

Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Previous Job Searches

Activity Feed

Job shares through Genesys
Someone applied to the Senior Marketing Manager, South East Asia position. 2 minutes ago
Someone applied to the Student Software Engineer position. 2 minutes ago
Someone applied to the Manager - Resiliency Operations Center position. 2 minutes ago
Someone applied to the Student Software Engineer position. 16 minutes ago
Someone applied to the Devops Engineer position. 16 minutes ago

Similar Listings

United States, Illinois, Chicago, Virtual Office (Illinois)

📁 Sales

Requisition #: 210002DE

United States, Arizona, Phoenix, Virtual Office (Arizona)

📁 Sales

Requisition #: 210002MV

United States, California, Daly City, Virtual Office (California)

📁 Sales

Requisition #: 210002X2